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Customer Care Team Leader

3 months ago

Richmond, British Columbia, Canada Applewood Motors Richmond Inc. Full time
Position Overview

As a Customer Care Team Leader at Applewood Motors Richmond Inc., you will play a pivotal role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service and resolves customer inquiries effectively.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a supervisory role
Key Responsibilities
  • Delegate tasks to sales personnel
  • Recruit, train, and develop staff members
  • Authorize financial transactions
  • Set and manage work schedules
  • Compile reports on sales performance, inventory, and staffing
  • Address and resolve customer issues, including inquiries and complaints
  • Oversee and coordinate the activities of team members
  • Conduct evaluations of employee performance
Employee BenefitsHealth Benefits
  • Comprehensive dental plan
  • Disability insurance
  • Health care coverage
Financial Benefits
  • Group insurance options
  • Life insurance coverage
  • Registered Retirement Savings Plan (RRSP)
Additional Perks
  • Deferred Profit Sharing Plan (DPSP)
  • Complimentary parking
  • Employer-sponsored training and development
  • Opportunities for team-building activities
  • Wellness initiatives
Diversity and Inclusion Support

Applewood Motors Richmond Inc. is committed to fostering an inclusive workplace. We provide:

  • Awareness training for employees to support individuals with disabilities
  • Diversity and cross-cultural training for newcomers and refugees
  • Mentorship programs for visible minorities
Work Environment
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week