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Customer Service Team Leader
3 months ago
As a Customer Service Supervisor at Applewood Motors Richmond Inc., you will play a pivotal role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service and maintains high standards of performance.
Key Responsibilities- Staff Management: Recruit, train, and develop team members to enhance their skills and performance.
- Scheduling: Create and manage work schedules to ensure adequate coverage and efficiency.
- Sales Oversight: Drive merchandise sales and monitor sales performance metrics.
- Reporting: Prepare comprehensive reports on sales figures, inventory management, and personnel issues.
- Inventory Control: Organize and maintain stock levels to meet customer demand.
- Team Coordination: Supervise and coordinate the activities of staff to ensure smooth operations.
- Performance Evaluation: Conduct regular performance reviews to provide feedback and support staff development.
Education: A secondary (high) school graduation certificate is required.
Experience: A minimum of 1 year to less than 2 years in a supervisory role is preferred.
BenefitsHealth Benefits- Comprehensive dental plan
- Disability benefits
- Health care plan
- Group insurance benefits
- Life insurance coverage
- Registered Retirement Savings Plan (RRSP)
- Deferred Profit Sharing Plan (DPSP)
- Complimentary parking
- Employer-sponsored learning and training opportunities
- Team-building activities
- Wellness programs
Applewood Motors Richmond Inc. is committed to fostering an inclusive workplace. We provide:
- Awareness training for employees to support individuals with disabilities.
- Diversity and cross-cultural training to welcome newcomers and refugees.
- Mentorship programs for visible minorities to promote professional growth.
This position requires a commitment of 30 to 40 hours per week and is a permanent role.