Customer Service Team Leader

1 month ago

Richmond, British Columbia, Canada Applewood Motors Richmond Inc. Full time
Position Overview

As a Customer Service Supervisor at Applewood Motors Richmond Inc., you will play a crucial role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service while maintaining high standards of performance.

Education Requirements
  • Completion of Secondary (high) school graduation certificate is required.
Key Responsibilities
  • Recruit, train, and develop staff to enhance service delivery.
  • Establish and manage work schedules to optimize team performance.
  • Oversee merchandise sales and ensure customer satisfaction.
  • Prepare detailed reports on sales metrics, inventory management, and personnel issues.
  • Maintain organized inventory systems to support operational efficiency.
  • Supervise and coordinate the activities of team members to achieve service goals.
  • Conduct performance evaluations to foster employee growth.
  • Manage office and volunteer staff to ensure smooth operations.
Experience

We require candidates to have between 1 to 2 years of relevant experience in a supervisory role.

BenefitsHealth Benefits
  • Comprehensive dental plan.
  • Disability benefits for peace of mind.
  • Health care plan to support your well-being.
Financial Benefits
  • Group insurance benefits for added security.
  • Life insurance coverage.
  • Registered Retirement Savings Plan (RRSP) to help you save for the future.
Additional Perks
  • Deferred Profit Sharing Plan (DPSP) to reward your contributions.
  • Complimentary parking available.
  • Employer-sponsored learning and training opportunities.
  • Team-building activities to foster collaboration.
  • Wellness programs to promote a healthy work-life balance.
Diversity and Inclusion Initiatives

Applewood Motors Richmond Inc. is committed to creating an inclusive workplace. We provide:

  • Awareness training for employees to support individuals with disabilities.
  • Diversity and cross-cultural training for newcomers and refugees.
  • Programs to support youth and visible minorities through mentorship and training.
Work Details

This is a permanent position with a work schedule of 30 to 40 hours per week. The primary language of work is English.

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