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Customer Service Team Leader

3 months ago

Richmond, British Columbia, Canada Applewood Motors Richmond Inc. Full time
Position Overview

As a Customer Service Supervisor at Applewood Motors Richmond Inc., you will play a crucial role in overseeing our customer service operations, ensuring that our clients receive exceptional support and assistance.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Key Responsibilities
  • Recruit, train, and develop staff to enhance team performance.
  • Set and manage work schedules to ensure optimal service delivery.
  • Facilitate merchandise sales and maintain inventory organization.
  • Generate comprehensive reports on sales performance, inventory management, and personnel issues.
  • Supervise and coordinate the activities of team members.
  • Conduct regular performance evaluations to foster employee growth.
  • Oversee office staff and volunteer activities.
Experience Requirements
  • A minimum of 1 year and up to 2 years of relevant experience is required.
Health Benefits
  • Comprehensive dental plan.
  • Disability benefits.
  • Health care plan.
Financial Benefits
  • Group insurance coverage.
  • Life insurance options.
  • Registered Retirement Savings Plan (RRSP) participation.
Additional Benefits
  • Deferred Profit Sharing Plan (DPSP).
  • Complimentary parking facilities.
  • Employer-sponsored learning and training opportunities.
  • Team-building activities.
  • Wellness program initiatives.
Diversity and Inclusion Support
  • Training programs aimed at fostering a welcoming environment for individuals with disabilities.
  • Diversity and cross-cultural training for staff to support newcomers and refugees.
  • Awareness training to create an inclusive atmosphere for youth and visible minorities.
  • Mentorship programs pairing experienced employees with members of visible minorities.
Job Details
  • Employment Type: Permanent
  • Working Language: English
  • Work Hours: 30 to 40 hours per week