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Customer Support Team Leader
3 months ago
As a Customer Support Team Leader, you will play a pivotal role in overseeing the daily operations of our customer service department at MindRight Counselling & Consulting Inc. Your leadership will ensure that our team delivers exceptional service and resolves client inquiries effectively.
Qualifications- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years in a supervisory role
- Recruit, train, and develop staff to enhance their skills and performance
- Authorize and manage payment processes
- Oversee inventory management and merchandise ordering
- Establish and manage work schedules for team members
- Address and resolve customer issues, including requests and complaints
- Conduct performance evaluations to ensure team effectiveness
- Strong organizational skills
- Dependable and reliable
- Ability to work collaboratively as part of a team
- Capable of managing multiple tasks simultaneously
This is a permanent position with a commitment of 40 hours per week. The primary language of work is English.