Facilities Operations Manager

4 weeks ago

Mississauga, Ontario, Canada Guidewire Software Full time

Overview: Guidewire Software is a dynamic and fast-paced organization that requires adept multitasking abilities to manage various priorities effectively. We are seeking a Workplace Operations Supervisor to enhance our operational strategies and contribute to the development of our facilities team. This role demands professionalism, tact, and effective communication with both internal and external stakeholders.

Key Responsibilities:
  • Oversee site operational policies, objectives, and initiatives, including budget management and vendor relations.
  • Foster a work environment that reflects our core values by integrating ESG practices into our operations and striving for measurable reductions in our environmental footprint.
  • Lead the Joint Health and Safety Committee (JHSC) and engage in the Building Emergency Response Team (BERT).
  • Utilize SpaceIQ for planning office layouts to optimize operations and enhance productivity and collaboration.
  • Manage the operational budget, encompassing costs related to equipment, installation, labor, janitorial services, and onsite food and beverage provisions.
  • Handle space planning, including relocations, design, communication, and reconfigurations.
  • Develop and implement workplace policies and processes that support cross-functional business operations, ensuring high service standards.
  • Provide hospitality services, including front desk management, conference room oversight, kitchen upkeep, catering, and guest relations.
  • Create systems to track operational metrics aimed at streamlining processes and optimizing service level agreements (SLAs).
  • Coordinate the setup and takedown of furniture and equipment for various events and meetings.
  • Collaborate on global initiatives, offering support to regional offices as necessary.
  • As an individual contributor, manage and respond to workplace service requests.
  • Possess a Bachelor's degree in a relevant field or an equivalent combination of experience and education.
  • Have a minimum of 3 years of experience in facilities management, operations, sustainability, or property management.
  • IFMA certification or related credentials are preferred.
  • Demonstrate creative problem-solving skills and effective prioritization and conflict resolution abilities.
  • Exhibit strong computer proficiency, particularly in Google Suite, Jira, and Confluence.
  • Analyze situations and evaluate data, managing vendor relationships to ensure timely and budget-compliant service delivery.
  • Showcase leadership, coaching, and mentoring capabilities.
  • Be self-motivated, confident, and energetic, with the ability to work independently while maintaining professionalism.
  • Possess excellent communication skills, both verbal and written, along with strong presentation abilities.
  • Occasionally lift boxes or stock weighing up to 40 lbs.
Benefits:

Financial: Competitive compensation and incentive programs, along with generous retirement savings support.

Health and Wellness: Comprehensive health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

Flexible Working: A supportive environment that allows you the freedom to make an impact while balancing your personal life.

Downtime: Generous paid time-off policies, including volunteer days and personal days for rest.

Continual Development: Opportunities for self-directed learning to enhance both professional and personal growth.

Career Mobility: A culture that encourages exploration of career opportunities across various teams and locations.

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