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Facilities Operations Manager

3 months ago

Mississauga, Ontario, Canada Guidewire Software Full time

Overview: Guidewire Software operates in a dynamic and fast-paced setting that demands the ability to manage various competing priorities effectively. We are seeking a dedicated Workplace Operations Supervisor to enhance our operational strategies and continue to develop our facilities team.

Key Responsibilities:
  • Operational Management: Oversee site operational policies, objectives, and budget management while ensuring effective communication and administrative services.
  • Sustainability Initiatives: Foster a work environment that reflects our core values by integrating ESG practices into our operations and achieving measurable reductions in our environmental footprint.
  • Health and Safety Leadership: Lead the Joint Health and Safety Committee (JHSC) and engage in the Building Emergency Response Team (BERT).
  • Space Planning: Utilize SpaceIQ for efficient office and equipment layouts to optimize productivity and collaboration.
  • Budget Oversight: Manage the operational budget covering equipment, installation, labor, janitorial services, and onsite food and beverage provisions.
  • Space Management: Handle space planning activities, including relocations, design, communication, and reconfigurations.
  • Policy Development: Identify and implement workplace policies and processes that uphold high service standards across business operations.
  • Hospitality Services: Oversee front desk operations, conference room management, kitchen upkeep, catering, and guest services.
  • Operational Metrics: Develop systems to track operational metrics aimed at streamlining processes and optimizing service level agreements (SLAs).
  • Event Setup: Coordinate the setup and takedown of furniture and equipment for various company events and meetings.
  • Global Collaboration: Support global initiatives and provide assistance to regional offices as needed.
  • Service Management: As an individual contributor, manage and respond to workplace service requests.
  • Qualifications: A bachelor’s degree in a relevant field or equivalent experience; a minimum of 3 years in facilities, operations, sustainability, or property management; IFMA certification preferred.
  • Skills: Strong problem-solving abilities, excellent prioritization, conflict resolution skills, and proficiency in Google Suite, Jira, and Confluence.
  • Personal Attributes: Self-motivated, confident, energetic, with strong communication and presentation skills.
  • Physical Requirements: Ability to lift boxes or stock weighing up to 40 lbs.
Benefits:

We offer a comprehensive benefits package that emphasizes holistic wellness, including competitive pay, health insurance, flexible working arrangements, generous paid time off, and opportunities for continual development and career mobility.