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Facilities Operations Manager

3 months ago

Mississauga, Ontario, Canada Guidewire Software Full time

Overview: Guidewire Software is a dynamic and fast-paced organization that requires adept multitasking abilities to manage various competing priorities. We are seeking a Workplace Operations Supervisor to enhance our operational strategies and contribute to the development of our facilities team. This role necessitates professionalism, tact, and effective communication with both internal and external stakeholders.

Key Responsibilities:
  • Oversee site operational policies, objectives, initiatives, budget management, vendor relations, and administrative functions.
  • Foster a work environment that reflects our core values by integrating ESG practices into our operations and achieving measurable reductions in environmental impact.
  • Lead the Joint Health and Safety Committee (JHSC) and engage in the Building Emergency Response Team (BERT).
  • Utilize SpaceIQ for office and equipment layout planning to optimize operations and enhance productivity and collaboration.
  • Manage the operational budget, including expenses related to equipment, installation, labor, janitorial services, and food and beverage provisions.
  • Handle space planning, including relocations, design, communication, and reconfigurations.
  • Identify, design, and implement workplace policies and processes that uphold the highest service standards across cross-functional operations.
  • Oversee hospitality services, including front desk operations, conference room management, kitchen upkeep, catering, and guest relations.
  • Develop systems to track operational metrics aimed at streamlining processes and optimizing service level agreements (SLAs).
  • Coordinate the setup and takedown of furniture and equipment for various events, including company meetings and special occasions.
  • Collaborate on global initiatives, providing necessary support for regional offices.
  • As an individual contributor, manage and respond to workplace service requests.
  • Possess a Bachelor's degree in a relevant field or an equivalent combination of experience and education.
  • Have a minimum of 3 years of experience in facilities management, operations, sustainability, or property management.
  • IFMA certification or related credentials are preferred.
  • Demonstrate creativity and effectiveness in resolving issues.
  • Exhibit strong prioritization and conflict resolution skills.
  • Possess advanced computer skills, particularly in Google Suite, Jira, and Confluence.
  • Analyze situations or data, evaluating various factors to manage and negotiate with multiple vendors for timely and budget-compliant service delivery.
  • Display leadership, coaching, and mentoring capabilities.
  • Be self-motivated, confident, and energetic.
  • Work independently while consistently demonstrating professionalism.
  • Exhibit strong communication and active listening skills.
  • Deliver compelling presentations with metrics and possess excellent verbal and written communication abilities.
  • Occasionally lift boxes or stock weighing up to 40 lbs.
Benefits:

Financial: Enjoy competitive compensation and incentive programs to support your financial future, including retirement savings plans.

Health and Wellness: Access comprehensive health insurance for you and your family, along with an employee assistance program, annual wellness reimbursement, and wellness resources.

Flexible Working: Work in an environment that empowers you to make an impact while maintaining a healthy work-life balance.

Downtime: Benefit from generous paid time-off programs, community volunteer days, personal days, and ample parental leave.

Continual Development: Engage in self-directed learning opportunities to enhance your professional and personal growth.

Career Mobility: Explore diverse career opportunities within Guidewire's global community.