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Facility Operations Manager

2 months ago

Mississauga, Ontario, Canada BGIS Full time
About the Role

We are seeking a highly skilled and experienced Facility Operations Manager to join our team at BGIS. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our facilities, ensuring that they are running smoothly and efficiently.

Key Responsibilities
  • Portfolio Management
    • Manage the operations and maintenance activities of a portfolio of facilities.
    • Ensure facility uptime objectives are met and that the continued safe and reliable operations of the portfolio of facilities managed.
    • Create and implement annual facility management plans.
    • Collaborate with relevant stakeholders and oversee the implementation of facility-related programs.
  • Service Delivery Management
    • Responsible for meeting client obligations.
    • Resolve problems and/or conflicts and maintain open communication with the client.
    • Recommend solutions and implement appropriate actions for issues.
    • Monitor service delivery performance against established metrics/key performance indicators.
  • Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
    • Execute emergency preparedness, risk management, disaster recovery and business continuity plans.
    • Collaborate with relevant stakeholders on incident management-related requirements.
  • Health, Safety, Environment & Security
    • Act as the focal point of contact and collaborate with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
    • Administer vendor safety-related accreditation, training and qualification, where required.
  • Client Relationship Management
    • Develop and maintain effective relationships with clients.
    • Act as the focal point of escalation for issues pertaining to facilities managed.
  • Budget Development & Management
    • Responsible for meeting budget for assigned portfolio.
    • Develop and manage budget for portfolio and project expenses.
  • Project Management
    • Develop and execute project plans and related estimated costs and budget for assigned portfolio.
    • Oversee project delivery.
  • Regulatory Compliance
    • Ensure all regulatory compliance requirements have been performed and all related documentations are created and maintained.
Requirements
  • College diploma or equivalent training.
  • 3-5 years or more of facility management work experience.
  • Solid facility operations and maintenance management abilities.
  • Solid proficiency with facility equipment and building systems.
  • Solid service delivery management abilities.
  • Solid budget management abilities.
  • Developed communication, influence, persuasion and negotiation skills.
  • Solid client relationship management abilities.
  • Solid people leadership skills.
  • Solid vendor management skills.
  • High degree of client service orientation and sense of urgency.
  • Solid project management skills.
  • Solid emergency preparedness and business continuity planning and execution abilities.
About BGIS

At BGIS, we believe that diversity and inclusion is a key business driver. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success