Customer Experience Coordinator

1 week ago

Longueuil, Quebec, Canada Techo-Bloc Full time

About Techo-Bloc

Techo-Bloc is a dynamic and innovative company that prides itself on its entrepreneurial spirit and commitment to excellence. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a team of over 900 employees across 20+ locations in North America, we are a leader in our industry.

Career Growth and Development

We are a company that values career growth and development. Our well-defined career paths by department provide opportunities for advancement and professional growth. Our culture is inclusive and collaborative, and we support our employees' unique contributions.

Performance-Driven Rewards

We believe in recognizing and rewarding our employees' hard work and dedication. Our performance-based bonuses provide a direct impact on our employees' efforts, and we strive to create a work environment that is driven by passion and collaboration.

Perks and Benefits

  • RRSP with employer contribution
  • 24/7 telemedicine & Employee Assistance Program (EAP)
  • In-house leadership development and coaching
  • Training & Development Programs
  • Flexible work arrangements
  • Considerable referral bonuses
  • Discounts on Techo-Bloc's products
  • Healthy snack-filled kitchens
  • Techo-Bloc branded swag
  • Free parking
  • Employee Recognition Events
  • English and French courses available as needed

Job Responsibilities

We are seeking a dynamic and results-oriented Customer Order Coordinator who will strive to meet our customer needs and make every client feel valued. The ideal candidate will manage customer order inquiries from our distribution centers, analyze customer orders and accounts, and propose optimal solutions to save customers time and money.

Key Responsibilities:

  • Process customer purchase orders received via various channels;
  • Analyze customers' orders and accounts to propose optimal solutions;
  • Manage inventory transactions and logistic requests utilizing various software systems and tools;
  • Respond to inquiries from customers and sales team on product availability and recommend alternatives and solutions;
  • Follow up with customers on past due orders that have not been picked up;
  • Work with sales and marketing team to coordinate product pick-up and delivery dates to customers.

A Day in the Life

As a Customer Order Coordinator, your day starts making yourself available for incoming inquiries. You will collaborate with internal partners, including Transport, Distribution, Production, and Sales, to grow your knowledge of our internal processes, products, and ultimately, set up future career growth in the company.

Qualifications

  • Strong customer service skills with a passion for service and ownership of every customer interaction;
  • Excellent problem-solving skills, a positive attitude, and attention to detail;
  • Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
  • Proficiency in Microsoft Office Excel and Word;
  • Self-motivation, initiative, and a quick learning ability;
  • Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.

Additional Information

We thank all applicants for their interest; however, only successful applicants will be contacted.

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