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About Techo-Bloc
Techo-Bloc is a dynamic and innovative company that prides itself on its collaborative and inclusive work environment. With 9 cutting-edge manufacturing facilities and 13+ distribution centers across North America, we offer a unique opportunity for career growth and development.
Job Summary
We are seeking a highly motivated and results-driven Customer Order Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing customer order inquiries, analyzing customer orders and accounts, and providing optimal solutions to meet their needs.
Key Responsibilities
- Process customer purchase orders received via various channels, including telephone, email, fax, and online ordering.
- Analyze customer orders and accounts to propose solutions that save time and money.
- Manage inventory transactions and logistic requests using various software systems and tools.
- Respond to customer inquiries and provide product availability information and recommendations.
- Follow up with customers on past due orders and coordinate product pick-up and delivery dates with the sales and marketing team.
Requirements
- Strong customer service skills with a passion for service and ownership of every customer interaction.
- Excellent problem-solving skills, a positive attitude, and attention to detail.
- Excellent bilingualism (French and English), both spoken and written.
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines.
- Proficiency in Microsoft Office Excel and Word.
- Self-motivation, initiative, and a quick learning ability.
What We Offer
- Competitive performance-based bonuses.
- Flexible work arrangements.
- Considerable referral bonuses.
- Discounts on Techo-Bloc's products.
- Healthy snack-filled kitchens.
- Techo-Bloc branded swag.
- Free parking.
- Employee Recognition Events.
- English and French courses available as needed.
How to Apply
We thank all applicants for their interest; however, only successful applicants will be contacted.
