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Customer Support Coordinator
2 months ago
About Techo-Bloc
Techo-Bloc is a dynamic company that prides itself on innovation, entrepreneurship, and a collaborative work environment. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a team of over 900 employees across 20+ locations in North America, we offer a unique opportunity for career growth and recognition.
Job Summary
We are seeking a highly skilled Customer Support Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing customer inquiries, addressing complaints, and scheduling actions for our service team. Your mission will be to provide superior satisfaction to homeowners and build their loyalty.
Key Responsibilities
- Manage customer inquiries and complaints, providing guidance on warranty and non-warranty issues.
- Support the sales team with records and provide training to ensure smooth processes.
- Collaborate with the sales, customer service, and finance teams to ensure solutions are provided, approved, executed, and complaints are resolved within specified timelines.
- Handle and manage complaints from creation to resolution.
- Coordinate and execute proposed solutions.
- Plan the field service team to implement solutions provided by the sales team for complaints and merchandising tasks.
- Collaborate with display architects, the sales team, and dealers to plan FSC and execute distributor display work.
- Coordinate field team schedules, approve team working hours, and expense reports.
- Order equipment, tools, cleaning products, or clothing that the team may need and ensure they are always stocked for their routes.
Requirements
- Strong customer service skills with a passion for service and taking ownership of every customer contact.
- Excellent problem-solving skills, a positive attitude, and attention to detail.
- Excellent bilingualism (French and English), both spoken and written (English is necessary to serve our clients in the United States).
- Ability to handle multiple tasks simultaneously, coordinate, prioritize, and follow up within deadlines.
- Proficiency in Microsoft Office Excel and Word.
- Personal motivation, initiative, and a quick learning ability.
- Experience with administrative support for a field team.
What We Offer
- RRSP with employer contribution.
- 24/7 telemedicine & Employee Assistance Program (EAP).
- Inhouse leadership development and coaching.
- Training & Development Programs.
- Flexible work arrangements.
- Considerable referral bonuses.
- Discounts on Techo-Bloc's products.
- Healthy snack-filled kitchens.
- Techo-Bloc branded swag.
- Free parking.
- Employee Recognition Events.
- English and French courses available as needed.
