Personal Banking Associate

6 days ago

Longueuil, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled Personal Banking Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Customer Experience
    • Create a positive and welcoming environment for all customers, ensuring their needs are met and exceeded.
    • Act as a premier lobby leadership branch representative, engaging with customers and providing advice on a range of banking products and services.
    • Use your skills to discover and advise on meeting/exceeding customer needs, asking curious questions to understand their requirements.
    • Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends.
    • Educate and promote TD Bank products and services that align with customer needs, with a focus on Everyday Banking products and personal unsecured lending.
    • Point of contact for all customer problems, ensuring concerns are handled appropriately and in a timely manner, escalating where necessary.
    • Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines.
    • Support the frontline with transactions, both cash and non-cash, as scheduled.
  • Shareholder Value
    • Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
    • Promote the full suite of products, advice, services, and banking capabilities.
    • Understand and apply operating policies and procedures.
    • Contribute to business objectives for Operational Excellence.
    • Support the timely and accurate completion of business processes and procedures.
    • Escalate non-standard or high-risk transactions/activities as necessary.
    • Ensure documentation is accurate and properly reflects customer/business intentions and is consistent with relevant rules/regulations.
    • Support and participate in process improvement opportunities.
    • Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
    • Be knowledgeable of and comply with Bank Code of Conduct.
  • Employee/Team
    • Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensuring timely communication of issues/points of interest.
    • Support the team by continuously enhancing knowledge/expertise in own area and participating in knowledge transfer within the team and business unit.
    • Participate in personal performance management and development activities, including cross-training within own team.
    • Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
    • Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
    • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
  • Breadth & Depth
    • Requires developed knowledge and skills to offer service and advice for a range of products and services.
    • Requires a broad knowledge and understanding of the full product suite, services, and processes of the business area, and could be characterized by low to moderate complexity/risk.
    • Provides recommendations and guidance to customers and/or internal partners.
    • Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes.
    • Evaluates issues, errors, and problems based on practices and existing precedents or procedures.
    • Understands how the customer or advice team integrates with others to accomplish team objectives.
    • Impacts the quality, timeliness, and effectiveness of the advice team or services provided to customers.
    • Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales.
    • Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams.
    • Requires full proficiency gained through job-related training to perform a range of activities.
    • Generally reports to an Assistant Branch Manager or Branch Manager.
    Requirements
    • High School diploma and/or
    • 1+ years of relevant experience
    • Post-Secondary or Undergraduate degree (in a related field) preferred
    About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

We are deeply committed to being a leader in customer experience, and we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

We offer a Total Rewards package that reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Our Total Rewards package includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We are committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

We look forward to hearing from you.

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