Customer Service Representative

15 hours ago

Longueuil, Quebec, Canada Techo-Bloc Full time

About Techo-Bloc

Techo-Bloc is a dynamic and innovative company that prides itself on its collaborative and inclusive work environment. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a team of over 900 employees across 20+ locations in North America, we offer a unique opportunity for career growth and development.

Job Summary

We are seeking a highly motivated and results-driven Customer Order Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing customer order inquiries, analyzing customer orders and accounts, and providing exceptional customer service.

Key Responsibilities

  • Process customer purchase orders received via telephone, email, fax, and online ordering for both Canadian and American markets.
  • Analyze customer orders and accounts to propose optimal solutions to save customers time and money.
  • Manage inventory transactions and logistic requests utilizing various software systems and tools.
  • Respond to customer inquiries and provide product availability information and recommendations.
  • Follow up with customers on past due orders that have not been picked up.
  • Collaborate with the sales and marketing team to coordinate product pick-up and delivery dates.

Requirements

  • Strong customer service skills with a passion for service and ownership of every customer interaction.
  • Excellent problem-solving skills, a positive attitude, and attention to detail.
  • Excellent bilingualism (French and English), both spoken and written.
  • Ability to multitask, coordinate, prioritize, and follow up within given deadlines.
  • Proficiency in Microsoft Office Excel and Word.
  • Self-motivation, initiative, and a quick learning ability.

What We Offer

  • Competitive salary and performance-based bonuses.
  • RRSP with employer contribution.
  • 24/7 telemedicine and Employee Assistance Program (EAP).
  • In-house leadership development and coaching.
  • Training and Development Programs.
  • Flexible work arrangements.
  • Considerable referral bonuses.
  • Discounts on Techo-Bloc's products.
  • Healthy snack-filled kitchens.
  • Techo-Bloc branded swag.
  • Free parking.
  • Employee Recognition Events.
  • English and French courses available as needed.

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