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Customer Order Specialist
2 months ago
About Techo-Bloc
Techo-Bloc is a leading manufacturer and distributor of high-quality paving stones, retaining walls, and outdoor living products. With state-of-the-art facilities across North America, we are dedicated to providing innovative solutions and exceptional customer service.
Opportunity: Customer Orders Coordinator
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Orders Coordinator. In this role, you will play a vital part in ensuring customer satisfaction by managing orders, coordinating deliveries, and providing excellent support throughout the process.
Responsibilities:
- Analyze customer orders and accounts to determine the best solutions.
- Process orders received through various channels, including phone, email, and online portals.
- Handle inventory transactions and logistical requests with accuracy and efficiency.
- Provide product availability information and recommend alternative options when necessary.
- Follow up on outstanding orders to ensure timely completion.
- Collaborate with the sales and marketing team to coordinate product delivery dates.
Qualifications:
- Proven customer service skills with a commitment to exceeding expectations.
- Strong problem-solving abilities and attention to detail.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office Suite.
- Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.
