Customer Service Coordinator

7 days ago

Longueuil, Quebec, Canada Techo-Bloc Full time

About Techo-Bloc

Techo-Bloc is a dynamic and innovative company that prides itself on its collaborative and inclusive work environment. We are a team of entrepreneurial and driven individuals who are passionate about creating and delivering exceptional products and services.

Career Growth and Recognition

We offer a well-defined career path for our employees, with opportunities for advancement and professional growth. Our culture values individual contributions and supports the success of our team members.

Performance-Driven Rewards

We believe in recognizing and rewarding outstanding performance. Our employees enjoy competitive performance-based bonuses and a range of benefits that support their well-being and career development.

Collaborative Company Culture

We foster a culture of collaboration and teamwork, where employees feel valued and supported. Our team members enjoy a range of activities and events that promote a sense of community and belonging.

Perks and Benefits

  • RRSP with employer contribution
  • 24/7 telemedicine & Employee Assistance Program (EAP)
  • In-house leadership development and coaching
  • Training & Development Programs
  • Flexible work arrangements
  • Considerable referral bonuses
  • Discounts on Techo-Bloc's products
  • Healthy snack-filled kitchens
  • Techo-Bloc branded swag
  • Free parking
  • Employee Recognition Events
  • English and French courses available as needed

Job Description

Customer Support Coordinator

The Customer Support Coordinator plays a critical role in providing exceptional customer service and ensuring customer satisfaction. The coordinator will be responsible for managing customer inquiries, addressing concerns, and scheduling appropriate actions for our service team.

Key Responsibilities

  • Manage customer inquiries and concerns through various channels, including online assistance requests.
  • Support the sales team with their records and provide training to ensure smooth processes.
  • Collaborate with the sales, customer service, and finance teams to ensure solutions are provided, approved, executed, and complaints are resolved within specified timelines.
  • Handle and manage complaints from creation to resolution.
  • Coordinate and execute proposed solutions.

Field Team Management

  • Plan the field service team to implement solutions provided by the sales team for complaints and merchandising tasks.
  • Collaborate with display architects, the sales team, and dealers to plan FSC (Field Service Coordinator) and execute distributor display work.
  • Coordinate field team schedules, approve team working hours, and expense reports.
  • Order equipment, tools, cleaning products, or clothing that the team may need and ensure they are always stocked for their routes.
  • Participate in performance evaluations.

Qualifications

  • Strong customer service skills with a passion for service and taking ownership of every customer contact.
  • Excellent problem-solving skills, a positive attitude, and attention to detail.
  • Excellent bilingualism (French and English), both spoken and written (English is necessary to serve our clients in the United States).
  • Ability to handle multiple tasks simultaneously, coordinate, prioritize, and follow up within deadlines.
  • Proficiency in Microsoft Office Excel and Word;
  • Personal motivation, initiative, and a quick learning ability.
  • Experience with administrative support for a field team.

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