Customer Service Representative
13 hours ago
About Techo-Bloc
Techo-Bloc is a dynamic and innovative company that prides itself on its collaborative and inclusive work environment. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a team of over 900 employees across 20+ locations in North America, we offer a unique opportunity for career growth and development.
Job Summary
We are seeking a highly motivated and results-driven Customer Order Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing customer order inquiries, analyzing customer orders and accounts, and providing exceptional customer service.
Key Responsibilities
- Process customer purchase orders received via telephone, email, fax, and online ordering for both Canadian and American markets.
- Analyze customer orders and accounts to propose optimal solutions to save customers time and money.
- Manage inventory transactions and logistic requests utilizing various software systems and tools.
- Respond to customer inquiries and provide product availability information and recommendations.
- Follow up with customers on past due orders that have not been picked up.
- Collaborate with the sales and marketing team to coordinate product pick-up and delivery dates.
Requirements
- Strong customer service skills with a passion for service and ownership of every customer interaction.
- Excellent problem-solving skills, a positive attitude, and attention to detail.
- Excellent bilingualism (French and English), both spoken and written.
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines.
- Proficiency in Microsoft Office Excel and Word.
- Self-motivation, initiative, and a quick learning ability.
What We Offer
- Competitive salary and performance-based bonuses.
- RRSP with employer contribution.
- 24/7 telemedicine and Employee Assistance Program (EAP).
- In-house leadership development and coaching.
- Training and Development Programs.
- Flexible work arrangements.
- Considerable referral bonuses.
- Discounts on Techo-Bloc's products.
- Healthy snack-filled kitchens.
- Techo-Bloc branded swag.
- Free parking.
- Employee Recognition Events.
- English and French courses available as needed.
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