Front Office Supervisor

4 days ago


Vaughan, Ontario, Canada Silver Hotel Group Full time
Job Title: Front Office Supervisor

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.

About the Role:
  • Supervise and coordinate the front office team to ensure efficient and effective service delivery.
  • Manage guest check-in and check-out processes, including processing payments and resolving any issues that may arise.
  • Train and develop team members to ensure they have the skills and knowledge required to provide excellent service.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and maintain accurate room status information and communicate effectively with the team.
  • Resolve guest complaints and issues in a professional and courteous manner.
  • Assist with scheduling, payroll, coaching, and performance management for the front office team.
Requirements:
  • Previous supervisory experience in a hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and maintain composure under pressure.
  • Computer literacy in property operating systems and MS Office.
  • Flexibility to work a variety of shifts, including days, evenings, and weekends.
About Us:

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. We are committed to delivering exceptional experiences and living our core values of Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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