Front Office Supervisor
4 days ago
Job Summary
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth operation of the front office, and supporting the daily activities of the team.
Key Responsibilities
- Supervise the registration and check-out of guests, including processing customer payments and supporting team members as necessary.
- Support in training the team on systems, security, and cash handling procedures, and service standards.
- Encourage teamwork and quality service through daily communication and coordination with other departments/outlets.
- Verify that accurate room status information is maintained and properly communicated.
- Resolve guest problems quickly, efficiently, and courteously.
- Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
- Understand and comply with all health and safety rules, regulations, and laws.
Requirements
- Previous supervisory responsibilities required in a hospitality position.
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity.
- Excellent written and verbal communication skills are essential.
- Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.
- Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
What We Offer
- Work with like-minded team members who are passionate about their work and keep things fun, every day.
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun.
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
- Education Reimbursement for you (and your children).
- RRSP Matching Program.
- Annual Wellness Credit.
- Team Member Referral Program.
- Leadership Development.
- Team Building Events.
- Culture of Recognition Program.
- Hotel Stay Discounts.
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Vaughan, Ontario, Canada Silver Hotel Group Full time{"title": "Front Office Supervisor", "description": "Job SummaryWe are seeking a highly skilled Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.Key ResponsibilitiesSupervise the registration and...
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Vaughan, Ontario, Canada Silver Hotel Group Full time{"title": "Front Office Supervisor", "description": "Job SummaryWe are seeking a highly skilled Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.Key ResponsibilitiesSupervise the registration and...
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