Front Office Supervisor

4 days ago

Vaughan, Ontario, Canada Silver Hotel Group Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth operation of the front office, and supporting the daily activities of the team.

Key Responsibilities

  • Supervise the registration and check-out of guests, including processing customer payments and supporting team members as necessary.
  • Support in training the team on systems, security, and cash handling procedures, and service standards.
  • Encourage teamwork and quality service through daily communication and coordination with other departments/outlets.
  • Verify that accurate room status information is maintained and properly communicated.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
  • Understand and comply with all health and safety rules, regulations, and laws.

Requirements

  • Previous supervisory responsibilities required in a hospitality position.
  • Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
  • Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity.
  • Excellent written and verbal communication skills are essential.
  • Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.
  • Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.

What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day.
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun.
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
  • Education Reimbursement for you (and your children).
  • RRSP Matching Program.
  • Annual Wellness Credit.
  • Team Member Referral Program.
  • Leadership Development.
  • Team Building Events.
  • Culture of Recognition Program.
  • Hotel Stay Discounts.

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