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Vaughan, Ontario, Canada Silver Hotel Group Full timeFront Office Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a Front Office Supervisor, you will be responsible for supporting the daily operations of the front office team and ensuring a smooth and efficient guest experience.Key Responsibilities:Supervise the...
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Front Office Supervisor
2 months ago
Hotel Front Office Supervisor
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, including guest registration, check-out, and payment processing.
Key Responsibilities:
- Supervise the front office team and ensure that all guests receive exceptional service.
- Manage the front desk operations, including guest registration, check-out, and payment processing.
- Train and develop the front office team to ensure they have the skills and knowledge needed to provide excellent service.
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless operations.
- Resolve guest complaints and issues in a timely and professional manner.
- Assist with scheduling, payroll, and performance management for the front office team.
Requirements:
- Previous supervisory experience in a hospitality setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and maintain composure under pressure.
- Computer literacy in property operating systems, such as Opera and Maestro.
- Ability to work flexible shifts, including days, evenings, overnights, weekends, and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
