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Front Office Supervisor

2 months ago

Vaughan, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring the smooth operation of our hotel's front office.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of front desk staff, providing guidance, coaching, and training to ensure excellent customer service and high-quality performance.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Office Operations: Ensure the smooth operation of the front office, including managing the registration and check-out process, processing customer payments, and maintaining accurate room status information.
  • Training and Development: Support the training and development of front desk staff, including providing guidance on systems, security, and cash handling procedures.
  • Communication: Communicate effectively with other departments, including Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance, to ensure seamless operations and excellent customer service.
Requirements
  • Experience: Previous supervisory experience in a hospitality position, preferably in a front office or customer service role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Proficiency in property operating systems, such as Opera and Maestro, and MS Office (Word, Excel, PowerPoint) is an asset.
  • Education: High school diploma or equivalent required; post-secondary education in a related field is an asset.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.