Front Office Supervisor

1 week ago


Vaughan, Ontario, Canada Silver Hotel Group Full time
{"title": "Front Office Supervisor", "description": "Job Summary

We are seeking a highly skilled Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.

Key Responsibilities
  • Supervise the registration and check-out of guests, including processing customer payments and supporting team members as needed.
  • Train team members on systems, security, and cash handling procedures, as well as service standards and tools.
  • Encourage teamwork and quality service through daily communication and coordination with other departments.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
Requirements
  • Previous supervisory experience in a hospitality position.
  • Excellent written and verbal communication skills.
  • Computer literacy in property operating systems and MS Office.
  • Ability to work flexible shifts, including days, evenings, overnights, weekends, and holidays.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day.

", "lang_code": "en-US"}

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