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Front Office Supervisor

2 months ago

Vaughan, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring the smooth operation of our hotel's front office.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of front desk staff, providing guidance, coaching, and training to ensure excellent customer service and high-quality performance.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Office Operations: Ensure the smooth operation of the front office, including managing the registration and check-out process, processing customer payments, and maintaining accurate room status information.
  • Training and Development: Support the training and development of front desk staff, including providing guidance on systems, security, and cash handling procedures.
  • Communication: Communicate effectively with other departments, including Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance, to ensure seamless operations and excellent customer service.
Requirements
  • Experience: Previous supervisory experience in a hospitality position, preferably in a front office or customer service role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Education: High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Language: Fluency in English (written and verbal) required; proficiency in other languages an asset.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. We are committed to delivering exceptional experiences to our guests and employees, and we are seeking like-minded individuals to join our team. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.