Non-Profit Program Coordinator

3 weeks ago

Midhurst, Ontario, Canada Simcoe County Full time

POSITION SUMMARY

The Program Supervisor is responsible for managing the execution of mandated Social Housing initiatives and non-mandated affordable housing projects within the County. This role ensures that housing providers and other stakeholders adhere to their responsibilities in alignment with Social Housing regulations, County policies, and various operational agreements. The position offers strategic advice, direction, and support to housing providers and system stakeholders regarding the interpretation of legislation, policy, and guidelines, as well as effective property and business management practices.

The Program Supervisor may also oversee additional housing-related services, including locally-developed initiatives aimed at supporting affordable and social housing, while fostering collaborative approaches to assist low-to-moderate income households. Supervisory responsibilities may extend to managing staff such as coordinators and students, depending on the housing program.

DUTIES AND RESPONSIBILITIES

1. Administer and supervise the implementation of social housing legislation, policies, guidelines, and operational agreements with non-profit and public housing providers, ensuring the County's legislative, legal, and financial interests are safeguarded.

2. Provide leadership and oversight to housing staff, fostering a motivating and collaborative work environment that aligns with departmental goals and objectives.

3. Analyze and monitor the financial performance of housing providers by reviewing budgets, subsidy requests, funding models, and annual reconciliations in collaboration with the Finance Department.

4. Conduct program evaluations with social and affordable housing providers to ensure compliance with program requirements, developing intervention strategies for those facing operational or financial challenges.

5. Interpret various legislative directives and policies, clearly communicating complex terminology and changes to diverse audiences, including boards of directors, housing provider staff, tenants, and community stakeholders.

6. Provide information and guidance to tenants, service agencies, and the public regarding legislation, governance issues, rent calculations, maintenance, and eviction procedures.

7. Collaborate with the Finance department to review, negotiate, and recommend approval for operating budget subsidies for housing providers.

8. Offer advice and support to providers and managers on budget and year-end reporting processes, ensuring efficient use of funds.

9. Prepare business cases outlining options and recommendations for senior management regarding complex issues and risk management strategies.

10. Implement and monitor risk management strategies for sensitive issues, coordinating with multiple internal and external stakeholders.

11. Advise on property management and maintenance issues to ensure effective daily management of housing programs.

12. Develop training materials and conduct workshops on Social Housing programs and requirements.

13. Lead the design and implementation of new initiatives in partnership with other departments and external stakeholders.

14. Establish and implement policies and procedures for mandated social housing programs and non-mandated affordable housing initiatives.

15. Cultivate relationships with clients, the public, housing providers, agencies, and government officials.

16. Collaborate with community agencies and stakeholders to organize large-scale information and marketing sessions.

17. Participate in committees as necessary.

18. Undertake additional duties as assigned, which may include responsibilities related to the County's affordable housing and homelessness prevention strategy.

19. Adhere to provincial and County occupational health and safety regulations.

20. Maintain confidentiality in accordance with applicable privacy legislation.

21. Perform other assigned duties as required.

LEADERSHIP COMPETENCIES

Demonstrates knowledge and ability in leadership competencies, including:

  • Customer-focused approach
  • Sound decision-making
  • Accountability
  • Continuous improvement of work processes
  • Effective planning and direction of work
  • Collaboration
  • Team leadership
  • Impactful communication
  • Self-development
  • Resilience

EDUCATION, TECHNICAL SKILLS, AND CERTIFICATION

• A diploma or degree in Social Sciences, Business Administration, or a related field, along with Property Management Certification or equivalent.

• Comprehensive knowledge of social housing and affordable housing principles, policies, and programs.

• Proficient in social housing administration, planning, and financial management.

• Strong supervisory skills to guide housing provider staff and boards.

• Excellent financial and budgeting abilities.

• Strong interpersonal and communication skills.

• Self-motivated, capable of working independently and collaboratively.

• Effective time management and multitasking skills.

• Proven ability to foster a cooperative work environment.

• Knowledge of business accounting, budgetary theory, and program administration principles.

• Familiarity with property management and building maintenance.

• Proficient in word processing, spreadsheet applications, and database programs for program monitoring.

• Valid G Class Driver's License and access to a reliable vehicle.

• Criminal reference check with vulnerable sector clearance.

• Bilingualism in English and French is an asset.

EXPERIENCE

• A minimum of three (3) years of progressively responsible experience in Social Housing, including at least one (1) year in a supervisory role.

EFFORT

• Visual and mental effort required for audits, interviews, and related tasks.

WORKING CONDITIONS

• Regular office environment, with occasional exposure to confrontational situations.

• May require working outside of standard business hours occasionally.

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