Housing Program Supervisor

3 weeks ago

Midhurst, Ontario, Canada Simcoe County Full time

POSITION SUMMARY

The Housing Program Supervisor is responsible for managing the execution of mandated Social Housing initiatives and non-mandated affordable housing projects within the County. This role ensures that housing providers and other stakeholders adhere to their responsibilities in alignment with Social Housing legislation, County policies, and various operational agreements. The Supervisor offers expert advice, direction, and support to housing providers and system stakeholders regarding the interpretation of legislation, policy, and guidelines, as well as effective business and property management practices. Additionally, this position prepares briefings and recommendations for senior management.

The Housing Program Supervisor may also oversee the administration of other housing-related services, including locally-developed initiatives that promote affordable and social housing, and may involve developing cross-divisional strategies to assist low-to-moderate income households. Supervision of staff, such as coordinators and/or students, may also be a requirement of this role.

DUTIES AND RESPONSIBILITIES

  1. Administer and supervise the implementation of social housing legislation, policies, guidelines, standards, and operational agreements with non-profit and public housing providers, ensuring the County's legislative, legal, and financial interests are safeguarded.
  2. Provide leadership and supervision to housing staff, fostering a motivating environment that encourages teamwork and positive labor relations.
  3. Analyze and monitor the financial performance of housing providers by reviewing budgets, subsidy requests, and annual reconciliations, collaborating with the Finance Department.
  4. Conduct program evaluations with social and affordable housing providers to ensure compliance with program requirements and develop intervention strategies for those facing operational or financial challenges.
  5. Interpret various legislation, directives, and policies, explaining complex terminology and changes to diverse audiences, including boards of directors, housing provider staff, tenants, and community agencies.
  6. Offer information and guidance to tenants, service agencies, and the public regarding legislation, governance issues, rent calculations, maintenance, and eviction procedures.
  7. Collaborate with the Finance Department to review, negotiate, and recommend approval for housing provider operating budget subsidies.
  8. Advise providers and managers on budget and year-end reporting processes to ensure effective and efficient fund utilization.
  9. Prepare business cases outlining options and recommendations for senior management on critical issues and risk management strategies.
  10. Implement and monitor risk management strategies concerning sensitive issues, including crisis management and long-term mitigation with various stakeholders.
  11. Provide guidance on property management and building maintenance to ensure effective daily management of housing programs.
  12. Develop training materials and conduct workshops on Social Housing programs and requirements.
  13. Lead the design and implementation of new initiatives in partnership with other departments and external stakeholders.
  14. Establish and implement policies and procedures for mandated social housing programs and non-mandated affordable housing programs.
  15. Build and maintain relationships with clients, the public, housing providers, agencies, and government officials.
  16. Collaborate with community agencies and networks to develop large-scale information and marketing sessions.
  17. Participate in committees as required.
  18. Perform additional duties as assigned, which may include responsibilities related to the County's affordable housing and homelessness prevention strategy.
  19. Comply with provincial and County occupational health and safety legislation, regulations, policies, and procedures.
  20. Maintain confidentiality in accordance with applicable privacy legislation.

LEADERSHIP COMPETENCIES

Demonstrates knowledge and ability in the following leadership competencies:

  • Customer Focus
  • Sound Decision Making
  • Accountability
  • Continuous Improvement
  • Work Planning and Direction
  • Collaboration
  • Team Leadership
  • Effective Communication
  • Self-Development
  • Resilience

EDUCATION, TECHNICAL SKILLS, AND CERTIFICATION

  • A diploma or degree in Social Sciences, Business Administration, or a related field, along with Property Management Certification or equivalent.
  • Strong understanding of social housing and affordable housing principles, policies, and programs.
  • Proficient in social housing administration, planning, and financial management.
  • Excellent supervisory skills to guide housing provider staff and boards.
  • Strong financial and budgeting acumen.
  • Exceptional interpersonal and communication skills.
  • Self-motivated with the ability to work independently and collaboratively.
  • Effective time management and multitasking abilities.
  • Proven capacity to foster a cooperative work environment.
  • Knowledge of business accounting, budgetary theory, and program administration principles.
  • Familiarity with property management and building maintenance.
  • Proficient in word processing, spreadsheet applications, and database programs for program monitoring.
  • Valid G Class Driver's License and access to a reliable vehicle.
  • Criminal reference check with vulnerable sector clearance.
  • Bilingualism in English and French is considered an asset.

EXPERIENCE

A minimum of three (3) years of progressively responsible experience in Social Housing, including at least one (1) year in a supervisory role.

EFFORT

Visual and mental effort is required when performing audits, conducting interviews, etc.

WORKING CONDITIONS

Regular office environment, with occasional exposure to confrontational situations. May require working outside of regular business hours.

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