Non-Profit Program Manager
3 weeks ago
POSITION SUMMARY
The Program Supervisor is responsible for managing the execution of mandated Social Housing initiatives and non-mandated affordable housing projects within the County. This role ensures that housing providers and other stakeholders comply with Social Housing regulations, County policies, and various operational agreements. The Supervisor offers guidance, direction, and expertise to housing providers and system stakeholders regarding the interpretation of legislation, policy, and effective management practices, while also providing insights and recommendations to senior management.
The Program Supervisor may also oversee additional housing-related services, including locally developed initiatives that support affordable and social housing, and may involve creating cross-departmental strategies to assist low-to-moderate income households. Supervision of staff, such as coordinators or interns, may also be part of this role as it pertains to the housing program.
DUTIES AND RESPONSIBILITIES
- Administer and supervise the implementation of social housing laws, policies, guidelines, and agreements with non-profit and public housing providers, ensuring the County's legislative, legal, and financial interests are safeguarded.
- Provide leadership and oversight to housing staff, fostering a motivating environment that encourages teamwork and positive labor relations.
- Analyze and assess the financial performance of housing providers by reviewing budgets, subsidy requests, and annual reconciliations, collaborating with the Finance Department.
- Conduct program evaluations with social and affordable housing providers to ensure adherence to program standards, and develop intervention strategies for those facing compliance or operational challenges.
- Interpret various legislative directives and policies, explaining complex terms and changes to diverse audiences, including boards of directors, housing provider staff, tenants, and community stakeholders.
- Offer information and guidance to tenants, service agencies, and the public regarding legislation, governance, rent calculations, maintenance, and eviction processes.
- Collaborate with the Finance department to review and negotiate housing provider operating budget subsidies.
- Advise providers and managers on budgetary and year-end reporting processes to ensure efficient use of funds.
- Prepare business cases outlining options and recommendations for senior management on significant issues and risk management strategies.
- Implement and monitor risk management strategies concerning sensitive issues, including crisis management and long-term mitigation.
- Provide advice on property management and maintenance to ensure effective daily operations of housing programs.
- Develop training materials and conduct workshops on Social Housing programs and requirements.
- Design and implement new initiatives in collaboration with other departments and external stakeholders to achieve set objectives.
- Establish and maintain relationships with clients, the public, housing providers, agencies, and government officials.
- Work with community organizations and stakeholders to create large-scale information and marketing sessions.
- Participate in committees as required.
- Perform additional duties as assigned, which may include responsibilities related to the County's affordable housing and homelessness prevention strategy.
- Adhere to provincial and County occupational health and safety regulations.
- Maintain confidentiality in accordance with applicable privacy legislation.
LEADERSHIP COMPETENCIES
Demonstrates knowledge and ability in the following leadership competencies:
- Customer Focus
- Sound Decision Making
- Accountability
- Continuous Improvement
- Work Planning and Direction
- Collaboration
- Team Leadership
- Effective Communication
- Self-Development
- Resilience
EDUCATION, TECHNICAL SKILLS, AND CERTIFICATION
- A diploma or degree in Social Sciences, Business Administration, or a related field, along with Property Management Certification or equivalent.
- Strong understanding of social and affordable housing principles, policies, and programs.
- Knowledge of housing administration, planning, and financial management to ensure compliance with relevant legislation.
- Supervisory skills to guide housing provider staff and boards effectively.
- Financial and budgeting expertise.
- Excellent interpersonal and communication skills.
- Self-motivated with the ability to work independently and collaboratively.
- Strong time management and multitasking abilities.
- Proven capacity to foster a cooperative work environment.
- Knowledge of business accounting and program administration principles.
- Familiarity with property management and maintenance.
- Proficient in word processing, spreadsheet applications, and database programs for program monitoring.
- Valid G Class Driver's License and access to a reliable vehicle.
- Criminal reference check with vulnerable sector clearance.
- Bilingualism in English and French is considered an asset.
EXPERIENCE
A minimum of three (3) years of progressively responsible experience in Social Housing, including at least one (1) year in a supervisory role.
EFFORT
Visual and mental effort is required when performing audits, interviews, and related tasks.
WORKING CONDITIONS
Regular office environment, with occasional exposure to confrontational situations. May require working outside of standard business hours.
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