Program Supervisor Non Profit

5 days ago

Midhurst, Ontario, Canada Simcoe County Full time
Job Summary

The Program Supervisor is a key role in the administration of mandated Social Housing programs and non-mandated affordable housing programs in Simcoe County. This position oversees the implementation of social housing legislation, policies, guidelines, standards, and operating agreements with non-profit and public housing providers.

Key Responsibilities
  • Supervise and administer the implementation of social housing legislation, policies, guidelines, standards, and operating agreements with non-profit and public housing providers.
  • Provide leadership and supervision to housing staff in a manner that motivates, guides, and directs employees to the realization of departmental goals and objectives.
  • Analyze and monitor financial performance of housing providers by reviewing budgets, in-year requests for subsidy, impact of funding model, and annual reconciliations.
  • Conduct program reviews with social and affordable housing providers to ensure compliance with program requirements.
  • Develop and employ intervention strategies for providers who may be in non-compliance with legislative or policy requirements or who are encountering operational and/or financial difficulties.
  • Interpret a variety of legislation/directives/policies/procedures and explain complex terminology and changes in legislative requirements to a wide variety of audiences.
  • Provide information and advice to tenants, service agencies, and the general public on legislation, governance issues, rent calculations, maintenance, and eviction procedures.
  • Work with the Finance department to review, negotiate, and recommend approval for housing provider operating budget subsidies.
  • Provide advice and guidance to providers and managers on budget and year-end reporting processes and day-to-day financial and administrative procedures.
  • Prepare business cases outlining options and recommendations for senior management decisions on controversial issues and risk management strategies.
  • Responsible for the implementation and ongoing monitoring of recommended risk management strategies regarding controversial and sensitive issues.
  • Provide advice and guidance on property management and building maintenance issues to ensure effective day-to-day management of housing programs.
  • Develop training materials and conduct workshops on Social Housing programs/requirements.
  • Responsible for the development of program design and implementation of new initiatives, working in partnership with other departments and external stakeholders.
  • Responsible for the development and implementation of policies and procedures for mandated social housing programs and non-mandated affordable housing programs.
  • Develop and maintain relationships with clients, the public, housing providers, agencies, board of directors, government agencies, municipal staff, senior management staff, Provincial staff, and others.
  • Work with community agencies, networks, and other stakeholders to develop large-scale information and marketing sessions.
  • Participate in committees as required.
Leadership Competencies
  • Acts with the Customer in Mind
  • Makes Sound Decisions
  • Ensures Accountability
  • Continuously Seeks to Improve Work Processes
  • Plans and Directs Work
  • Collaborates
  • Leads Teams
  • Communicates with Impact
  • Develops Self
  • Is Resilient
Education, Technical Skills, and Certification
  • A diploma or degree in Social Sciences, Business Administration, or related field, Property Management Certification, or equivalent.
  • Strong knowledge of social housing and affordable housing principles, policies, and programs.
  • Good knowledge of social housing and affordable housing administration, planning, and financial management.
  • Good supervisory skills to provide direction to housing provider's staff and boards of directors.
  • Strong financial and budgeting skills.
  • Strong interpersonal and oral communication skills.
  • Self-motivated, able to act independently and as part of a team.
  • Strong time management and multi-tasking skills.
  • Proven ability to foster a cooperative work environment.
  • Demonstrated ability to achieve performance objectives in a corporate environment.
  • Good knowledge of business accounting, budgetary theory, and program administration principles and practices.
  • Good knowledge of property management and building maintenance.
  • Knowledge of word-processing, spreadsheet application skills, and database programs used for program monitoring.
  • Valid G Class Driver's License and access to a reliable vehicle.
  • Criminal reference check with vulnerable sector clearance.
  • Bilingualism in English and French is considered an asset.
Experience
  • A minimum of three (3) years of progressively responsible experience in Social Housing, plus one (1) year as a Program Supervisor or similar position.
Effort
  • Visual and mental effort required when performing audits of files, interviewing, etc.
Working Conditions
  • Regular office environment, occasionally may be exposed to angry confrontational people.
  • May be required to work outside of regular business hours occasionally.

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