System Navigator

SYSTEM

NAVIGATOR & EARLY RESOLUTIONS OFFICER

1.0 FTE
- Permanent position

Salary Range: $83,347 to $104,178 per year

The Simcoe

County District School Board is seeking qualified applicants for the position

of System Navigator & Early Resolutions Officer. This role will act as the

primary point of contact for a broad diversity of stakeholders,

including employees, students and parents/families, and external partners, and

anyone who is accessing the Human Rights & Equity Office. This role will include

intake, early resolution and system navigation for individuals utilizing the

Human Rights & Equity Office. This

role will work to bridge the

gap between equity-deserving students, families and communities and the school

system using culturally responsive strategies, acting as a system navigator.

This role will be overseeing the stakeholder’s

journey though phases of service including the coordination of appropriate

support and facilitating relationships with the appropriate internal

departments. This position will provide intake/triaging services, threshold

assessments, various investigative functions, facilitating early resolutions of

human rights complaints and concerns, including various forms of mediation, and

will provide support for HREO projects, outreach, and research initiatives.

**Responsibilities**:
include but not limited to:
As a member

of the human rights and equity office (HREO) team and reporting to the Human Rights

and Equity Manager, this position requires a high level of integrity, professionalism,

diplomacy, confidentiality, and the ability to work both independently and as a

team member. The primary responsibilities include:
Screening, reviewing,

assessing, and triaging incoming complaints, concerns

and requests related to potential human rights

violations;

Conducting initial assessments of inquiries, concerns and complaints and determining

the severity and urgency of reported cases, assessing the impact on

stakeholder’s safety, mental health, well-being and school experience, and

preventing and/or addressing racial trauma, human rights violations and/or incidents

of hate and bias;

Providing ongoing case management, support, and

follow-up for stakeholders;

Providing

culturally responsive and identity
- affirming services to students and families

from equity-deserving communities to be able to navigate the school system and

other systems (e.g. Child Welfare, Policing), and provide guidance with regards

to policies, procedures, processes, and practices.

Engage with

students and families regarding their human rights, roles and responsibilities

to increase understanding of the Board’s Human Rights & Equity Policy, the

Equity and Inclusion Policy and how to access support from the Human Rights

Office, and other system departments such as the Equity and Well-being

Department, the Special Education department.

Support

students and families as they interact with SCDSB schools and/or the school

board by attending meetings, to empower them through system navigation and

facilitation to reduce barriers for the family.

Facilitating

the early resolution of human rights

complaints made by employees, students and/or parents by conducting various forms of mediations;

Researching and preparing restorative options

for implementation in complaints resolution or mediation;

Coordinating and navigating systems at the

SCDSB regarding the services and supports available to support stakeholders

including referrals to community programs, other professionals, agencies, internal

services or community resources;

Providing impartial information about human

rights and options for issue/complaint resolution to stakeholders;

Participating

in, facilitating and/or

coordinating working groups,

focus groups and committees for HREO

projects and initiatives;

Conducting research and providing support for

special projects and systemic initiatives within the Human Rights framework;

Coordinating and supporting the development and implementation of pilot programs or initiatives on alternate dispute

resolution and mediation practices;

Collaborating

with cross-functional teams

to ensure successful project implementation;

Participating

in developing and implementing outreach

and engagement initiatives and strategies to

increase awareness and understanding of the programs and services provided by

the HREO, SCDSB human rights policies, procedures and related rights and

responsibilities, and legislation;

Conducting research on human rights case law,

dispute resolution, remediation, and equity best practices for human rights

training and education;

Tracking and reporting on proposed changes

to applicable legislation, regulations and/or policies;

Keeping apprised of

internal changes and maintaining working relationships with all internal departments

and stakeholders;

Working with external

stakeholders and partners as needed while abiding by human ri