Customer Support Specialist

3 weeks ago


Burlington, Ontario, Canada VitalAire Canada Inc. Full time
Position Title: Customer Experience Specialist

Location: Burlington, ON - N Service Rd - Retail shop

Employment Type: Full-time

The primary objective of this role is to serve as the initial point of contact for customer inquiries within the welding and industrial gas sector. This includes responding to queries via phone, email, and electronic data interchange (EDI) systems.

In this position, exceptional customer service abilities are essential, alongside strong administrative and communication skills, particularly in a dynamic work environment.

Candidates should possess experience in an industrial context and be equipped to address customer inquiries related to welding requirements.

Key qualifications include:

  • Prior experience in an industrial setting, particularly in welding
  • Proficiency in computer systems, with a strong understanding of Oracle, Salesforce, and Google being advantageous
  • Demonstrated experience in a customer service capacity
  • Outstanding customer service skills

Our Commitment to Diversity:
At VitalAire Canada Inc., we are dedicated to fostering a diverse and inclusive workplace that values the unique perspectives of our employees, customers, and community stakeholders. We believe that a diverse organization enhances our ability to innovate and succeed by encouraging individual and collective talent.

As a leader in gases, technologies, and services for industry and health, VitalAire leverages the passion and diversity of its workforce to navigate energy and environmental transitions, advancements in healthcare, and digital transformation, ultimately delivering enhanced value to all stakeholders.



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