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Technical Support Specialist

3 months ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Position Overview

As a User Support Technician at Joe Apps Technology Support, you will play a crucial role in assisting users with their technical challenges. This is a permanent position that requires a commitment of 40 hours per week in a fast-paced environment.

Key Responsibilities
  • Address user issues related to computer functionality.
  • Utilize user manuals, technical documentation, and other resources to troubleshoot and implement effective solutions.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support analysts.
  • Engage in the enhancement of applications and software.
  • Oversee the activities of other technical support personnel within the team.
  • Deliver support for business systems, networks, and internet-related issues.
  • Prepare equipment for user deployment, ensuring proper installation of cables, operating systems, and software.
  • Conduct web server backup and recovery tasks.
  • Provide exceptional customer service and manage incident reports.
Supervision

This role does not entail supervisory responsibilities.

Security and Safety

A criminal record check is required for this position.

Travel Requirements
  • Willingness to travel regularly is essential.
  • A valid driver's license is necessary.
Work Environment
  • Ability to thrive in a fast-paced setting.
  • Capable of working under pressure and meeting tight deadlines.
  • Comfortable with repetitive tasks and maintaining manual dexterity.
  • Attention to detail and the ability to distinguish between colors are important.
  • Primarily a sedentary role.
Personal Attributes
  • Demonstrates accuracy and a client-focused approach.
  • Possesses strong interpersonal skills and excellent communication abilities.
  • Shows initiative, sound judgment, and organizational skills.
  • Functions well as a team player and is adept at multitasking.
  • Exhibits effective time management and honesty.
Health Benefits
  • Comprehensive dental plan.
  • Disability benefits.
  • Coverage for paramedical services.