Technical Support Specialist

6 days ago

Burlington, Ontario, Canada PeopleToGo Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their hardware and software needs are met.

Key Responsibilities
  • Hardware Break-Fix Services: Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • IMAC Services: Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Software Installation and Support: Handle software installation/support/upgrades
  • Deskside Support: Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Help Desk Support: Provide 2nd level Help Desk support
  • LAN and Internetworking: Perform basic LAN and internetworking related activities
  • Bench Repairs and Maintenance: Handle bench repairs (depot service) & remedial maintenance
  • Call Management: Respond/update/close calls from National Dispatch/Call Management Center
  • Customer Communication: Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Requirements
  • Experience: Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Experience: Have 3 – 5 years of deskside support experience
  • Experience: Have 3 – 5 years of break-fix experience
  • Skills: Have strong internetworking and troubleshooting skills
  • Certifications: Have A+ certification & at least one certification from either Cisco or Microsoft
  • Vendor Certifications: May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Soft Skills: Must be a self-starter and have the ability to manage multiple tasks
  • Leadership: Can act in a Team Lead capacity
  • Communication: Exceptional customer service skills
  • Education: Must have a minimum of a Diploma from a recognized IT program

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