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Technical Support Specialist

3 months ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Position Overview

As a User Support Technician at Joe Apps Technology Support, you will play a crucial role in assisting users who encounter challenges with their computer systems. This permanent position requires a commitment of 40 hours per week and proficiency in English.

Qualifications
  • Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting between 1 to 2 years.
  • Experience: A minimum of 1 year and up to 2 years of relevant experience or equivalent expertise.
Key Responsibilities
  • Address user difficulties with computer systems effectively.
  • Utilize user manuals, technical documentation, and other resources to research and implement solutions.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by other technical support analysts.
  • Engage in the redesign of applications and software to enhance user experience.
  • Oversee the activities of other technical support personnel within the team.
  • Provide support for business systems, networks, and Internet-related issues.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
  • Conduct web-server backup and recovery operations.
  • Deliver exceptional customer service and manage incidents efficiently.
Work Environment

This role operates in a fast-paced environment that requires the ability to work under pressure and meet tight deadlines. The tasks may involve repetitive actions and necessitate manual dexterity, attention to detail, and the ability to distinguish between colors.

Personal Attributes

The ideal candidate will demonstrate:

  • Accuracy and a strong client focus.
  • Excellent interpersonal, oral, and written communication skills.
  • Initiative, sound judgment, and organizational skills.
  • Team-oriented mindset with the ability to multitask and manage time effectively.
  • Integrity and honesty in all dealings.
Additional Information
  • Security: A criminal record check is required.
  • Travel: Willingness to travel regularly and possess a valid driver's license.
  • Health Benefits: Includes dental plan, disability benefits, and coverage for paramedical services.