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Burlington, Ontario, Canada Joe Apps Technology Support Full time{"h2": "Job Title: User Support Technician", "p": "At Joe Apps Technology Support, we are seeking a highly skilled User Support Technician to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our users, ensuring their issues are resolved efficiently and effectively.", "ul": [{"li": "Work...
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Travel Customer Support Specialist
3 months ago
Travel Customer Support Specialist
At The Travel Corporation, we are passionate about providing exceptional service through our commitment to people and purpose. With over a century of experience in the travel industry, we strive to create memorable travel experiences that positively impact our guests and the destinations we serve.
WORK ENVIRONMENT
We offer a dynamic and flexible work environment, with opportunities to work both in our vibrant offices and remotely using advanced technology. Our contact center operates with a focus on metrics and key performance indicators, ensuring we continually improve our service delivery. Our leadership is dedicated to supporting our Customer Support Specialists in achieving both team and individual objectives.
BENEFITS
- After completing your first year, you will receive an annual travel credit of $1,250 to explore any of our core travel brands.
- Enjoy two weeks each year where you can work from any location of your choice around the globe.
- We invest in your growth with a global training calendar that includes virtual, in-person, and e-learning opportunities, along with $3,000 annually for external learning and development.
- Make a difference in your community with two paid volunteer days each year to support causes that matter to you.
- Comprehensive health benefits and a Deferred Profit Sharing Plan (DPSP) are also included.
POSITION OVERVIEW
As a Travel Customer Support Specialist, you will play a crucial role in delivering outstanding service to our guests. Your responsibilities will include:
- Service Excellence: Provide exceptional support through inbound calls, chats, and emails, ensuring a friendly and efficient experience for our guests.
- Knowledge Development: Cultivate a deep understanding of the brands we represent and the destinations we service.
- Problem Resolution: Identify and resolve issues to ensure complete customer satisfaction.
- Team Collaboration: Work closely with your manager and colleagues to achieve individual and team service goals.
- Initiative: Stay updated on product information and training to enhance your service delivery.
- Relationship Building: Foster strong connections with repeat guests, travel partners, and colleagues.
GROWTH OPPORTUNITIES
We provide pathways for advancement within the contact center, including opportunities to transition to our sales team, where you can align our vacation offerings with guest needs.
REQUIRED COMPETENCIES
- Customer-focused: You anticipate and exceed guest needs.
- Detail-oriented: You understand the importance of accuracy in delivering quality service.
- Positive Attitude: You approach challenges with enthusiasm.
- Multi-tasking: You effectively prioritize various tasks in a fast-paced environment.
- Tech-savvy: You are eager to learn new software and tools.
- High Standards: You hold yourself accountable for your performance.
- Adaptable: You thrive in a dynamic work setting.
ADDITIONAL REQUIREMENTS
- Flexibility to work overtime as needed.
- Availability for various shifts, including evenings and weekends.
- TICO/OPC certification is preferred; however, support will be provided for candidates to obtain certification.
COMPENSATION
The hourly pay rate for this position is $19 CAD.
