Current jobs related to On-Site User Support Specialist - Burlington, Ontario - Joe Apps Technology Support
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistJoe Apps Technology Support is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide timely...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical...
-
Technical Support Specialist
1 week ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide...
-
Technical Support Specialist
1 week ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely and effective solutions...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. The successful candidate will be responsible for providing exceptional technical support to our users, ensuring they have a seamless experience with our products and services.Key ResponsibilitiesRespond to user inquiries and resolve...
-
Technical Support Specialist
2 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeWe are seeking a skilled Technical Support Specialist to join our team at Joe Apps Technology Support. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to user inquiries and resolve technical issues in a timely and professional manner.Provide training and...
-
Site Support Specialist
2 weeks ago
Burlington, Ontario, Canada beBee Professionals Full time $30,000 - $45,000Join our team as a Site Support Specialist and contribute to the success of our construction projects in Burlington. In this role, you will assist skilled tradespeople, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Support skilled tradespeople on-site, including carpenters, electricians, and other workers.Load...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianJoin Joe Apps Technology Support as a User Support Technician and play a vital role in providing top-notch technical support to our users. As a key member of our team, you will be responsible for resolving user issues, providing training and guidance, and ensuring seamless system operations.Key Responsibilities:Technical...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianJoin Joe Apps Technology Support as a User Support Technician and play a vital role in providing top-notch technical support to our users. As a key member of our team, you will be responsible for resolving user issues, providing training and guidance, and ensuring seamless system operations.Key Responsibilities:Technical...
-
Technical Support Specialist
1 month ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianWe are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support.Job SummaryThe User Support Technician will provide technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues. The successful...
-
Technical Support Specialist
1 month ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianWe are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support.Job SummaryThe User Support Technician will provide technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues. The successful...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianWe are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support.Job SummaryThe User Support Technician will provide technical support to users experiencing difficulties with computer systems, software, and other technology-related issues. The successful candidate will...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianWe are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support.Job SummaryThe User Support Technician will provide technical support to users experiencing difficulties with computer systems, software, and other technology-related issues. The successful candidate will...
-
Technical Support Specialist
1 month ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianWe are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support.Job SummaryThe User Support Technician will provide technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues. The successful...
-
Technical Support Specialist
1 month ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianJoin Joe Apps Technology Support as a User Support Technician and play a vital role in providing top-notch technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, providing training and guidance to users, and collaborating with our team to...
-
Technical Support Specialist
4 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianJoin Joe Apps Technology Support as a User Support Technician and play a vital role in ensuring our customers receive exceptional technical support. As a key member of our team, you will be responsible for providing top-notch assistance to users experiencing difficulties with computer systems.Key Responsibilities:Technical...
-
Technical Support Specialist
4 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeJob Title: User Support TechnicianJoin Joe Apps Technology Support as a User Support Technician and play a vital role in ensuring our customers receive exceptional technical support. As a key member of our team, you will be responsible for providing top-notch assistance to users experiencing difficulties with computer systems.Key Responsibilities:Technical...
On-Site User Support Specialist
3 months ago
At Joe Apps Technology Support, we pride ourselves on our elite team of IT specialists committed to delivering exceptional technical assistance to our clientele. Our professionals are well-versed in diverse domains, including network systems, software engineering, cybersecurity, and customer relations, enabling us to tackle any technical challenge effectively. We recognize the significance of promptness and consistently aim to resolve issues swiftly and efficiently. Our proactive methodology allows us to detect and address potential complications before they escalate, thereby reducing downtime and enhancing productivity.
- We are committed to providing outstanding service and support to our clients.
- We strive to remain at the cutting edge of technology, continuously enhancing our products and services.
- We uphold honesty and transparency in all our endeavors.
Key Responsibilities:
Technical Troubleshooting:
Identify and rectify hardware and software challenges for users on-site.
Examine and resolve network connectivity issues.
Hardware Maintenance:
Install, configure, and upgrade computer hardware components.
Conduct routine maintenance on workstations, printers, and peripheral devices.
Software Support:
Install, update, and troubleshoot operating systems and software applications.
Assist users with software-related challenges, including training when necessary.
User Assistance:
Provide hands-on support to users facing technology-related issues.
Educate users on fundamental computer operations and best practices.
Remote Assistance:
Work with remote support teams to tackle complex technical problems.
Utilize remote access tools to assist off-site users.
Security Measures:
Implement and uphold security protocols, including antivirus updates and system patches.
Educate users on best practices for data security and privacy.
Documentation:
Maintain precise records of hardware and software inventory.
Document troubleshooting processes and solutions for future reference.
Peripheral Setup:
Configure and install peripherals such as printers, scanners, and external storage devices.
Ensure compatibility and functionality of additional hardware components.
IT Infrastructure Support:
Assist in the setup and maintenance of local network infrastructure.
Collaborate with network administrators to resolve connectivity issues.
Customer Service:
Deliver excellent customer service by addressing user concerns promptly and professionally.
Communicate effectively with non-technical users to understand and resolve their issues.
Training and Workshops:
Conduct training sessions and workshops to enhance users' IT literacy. Stay informed about emerging technologies to provide relevant training.
Backup and Recovery:
Implement and monitor data backup solutions.
Assist in data recovery processes in the event of system failures.
Compliance and Policies:
Ensure that IT activities comply with company policies and industry regulations. Stay informed about changes in technology and security standards.
Collaborate with other IT professionals and departments to achieve organizational goals.
Provide input for IT-related projects and initiatives.
Emergency Response:
Respond to IT emergencies promptly and effectively.
Implement disaster recovery plans as needed.
Work Conditions and Physical Capabilities:
Physical Demands:
Requires the ability to lift and move computer equipment, servers, and other hardware.
May involve prolonged periods of standing, walking, or working in confined spaces.
Work is performed indoors, often in office or data center environments.
Exposure to server rooms, networking equipment, and other technical spaces is common.
Equipment:
Utilizes a variety of tools and equipment for troubleshooting, repair, and installation of hardware and software. Requires knowledge of and adherence to safety protocols when handling technical equipment.
Autonomy:
May work independently, but often collaborates with a team or reports to a supervisor or manager.
Must be able to make decisions and prioritize tasks based on urgency and impact on operations.
Skills, Experience, and Education Required:
Skills:
Technical Proficiency:
Strong knowledge of computer hardware, software, and operating systems.
Familiarity with networking principles, protocols, and troubleshooting.
Problem Solving:
Ability to analyze and solve technical problems efficiently.
Strong troubleshooting skills to diagnose and address hardware and software issues.
Customer Service:
Excellent interpersonal and communication skills for interacting with end-users.
Patience and the ability to explain technical concepts to non-technical users.
Flexibility to work in dynamic environments and adapt to changing priorities.
Ability to learn quickly and stay updated on new technologies.
Attention to Detail:
Meticulous approach to diagnosing and resolving technical issues.
Thorough documentation of troubleshooting steps and resolutions.
Communication:
Clear and concise communication, both written and verbal.
Ability to convey technical information to individuals with varying levels of technical expertise.
Ability to work effectively as part of a team with other IT professionals.
Collaboration with different departments to address technical needs.
Time Management:
Effective time management skills to prioritize tasks and meet deadlines.
Capacity to handle multiple issues concurrently.
Security Awareness:
Understanding of basic cybersecurity principles.
Adherence to security policies and protocols.
Experience:
Technical Support Experience:
Previous experience in providing technical support, either onsite or remotely.
Exposure to a variety of hardware and software configurations.
Customer-Facing Roles:
Experience in roles involving direct interaction with end-users or clients.
Handling customer inquiries, resolving issues, and providing technical guidance.
Troubleshooting:
Proven experience in troubleshooting hardware, software, and network-related problems.
Successful track record of resolving technical issues efficiently.
Hands-On Experience:
Practical experience in configuring, installing, and maintaining computer systems and peripherals.
Exposure to server room equipment and data center environments is a plus.
Education:
Educational Background:
A post-secondary degree in information technology, computer science, or a related field is advantageous.
Certifications:
Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate can enhance credibility.
Industry-specific certifications based on the technologies and systems used by the employer.
Willingness to pursue ongoing training and education to stay updated on emerging technologies and industry trends.
Wage, Hours, and Benefits:
• Competitive salary range, 5 days per week, 40 hours per week. Overtime applicable after standard hours.
• Comprehensive benefits package including disability, dental, and extended medical insurance.
