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Technical Support Specialist

3 months ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Position Overview

Work Term: Permanent

Work Language: English

Hours: 40 hours per week

Education: Completion of a college, CEGEP, or other non-university program lasting 1 to 2 years

Experience: 1 to less than 2 years or equivalent experience

Key Responsibilities
  • Assist users facing challenges with their computer systems.
  • Refer to user manuals, technical documents, and other resources to identify and implement solutions.
  • Offer guidance and training to users based on their specific challenges.
  • Maintain a log of problems and solutions for reference by other technical support personnel.
  • Engage in the enhancement of applications and software.
  • Oversee the work of other technical support staff within the team.
  • Provide support for business systems, networks, and Internet issues as they arise.
  • Set up devices for employee use, ensuring proper installation of cables, operating systems, and relevant software.
  • Conduct backup and recovery operations for web servers.
  • Deliver exceptional customer service.
  • Manage incidents effectively.
Supervision

No supervisory responsibilities.

Security and Safety

Criminal record check required.

Travel Requirements
  • Willingness to travel regularly.
  • Possession of a valid driver's license.
Work Environment
  • Fast-paced setting.
  • Ability to work under pressure and meet tight deadlines.
  • Repetitive tasks requiring manual dexterity and attention to detail.
  • Ability to distinguish between colors and sit for extended periods.
Personal Attributes
  • Detail-oriented and accurate.
  • Strong client focus and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Proactive and organized with good judgment.
  • Team-oriented with the capacity to multitask and manage time effectively.
  • Demonstrates honesty and integrity.
Screening Questions
  • Are you available for shift or on-call work?
  • Are you currently legally authorized to work in Canada?
  • Do you possess the required certifications?
  • What is the highest level of education you have completed?
Health Benefits
  • Dental plan.
  • Disability benefits.
  • Coverage for paramedical services.