Bilingual Customer Support Specialist

4 weeks ago


Montreal, Quebec, Canada Lightspeed Full time
Position Overview

The organization is seeking a customer-focused Bilingual Support Specialist II to deliver technical assistance for the X-Series product line, encompassing both Retail and E-commerce components. The successful applicant will possess outstanding communication abilities, along with expertise in Windows, Mac OS X & iOS, computer hardware, and fundamental networking.

Key Responsibilities
  • Deliver technical assistance through various channels including phone, email, and chat
  • Employ troubleshooting methods to diagnose and resolve client issues
  • Adhere to established support protocols and procedures
  • Work collaboratively with team leaders to improve customer satisfaction
  • Prioritize teamwork and exceptional customer service
About Lightspeed

Lightspeed is dedicated to fostering communities through commerce. They encourage applications from diverse backgrounds and are committed to cultivating an inclusive work environment. Their commerce platform empowers merchants to streamline operations, scale effectively, and deliver outstanding customer experiences.



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