Customer Support Specialist
3 weeks ago
About TD Bank
TD is a leading financial institution dedicated to providing exceptional customer experiences to millions of individuals and businesses worldwide. Our team members contribute their skills, talents, and creativity to enrich the lives of our customers, communities, and colleagues.
Role Overview
We are seeking a highly motivated and bilingual Customer Support Specialist to join our Fraud Loss Prevention department. In this role, you will play a vital part in assisting customers with safeguarding their accounts from potential fraud and offering them reliable support whenever they need it.
Responsibilities:
- Deliver exceptional customer service by providing friendly and knowledgeable assistance on TD products and services.
- Effectively resolve customer inquiries with empathy and care, ensuring a positive experience.
- Meet performance objectives, including customer satisfaction ratings, advice quality, compliance standards, and productivity targets.
- Continuously enhance your skills and knowledge through training programs and coaching opportunities.
Requirements:
- High School Diploma or equivalent
- Fluency in both French and English
- Excellent communication and active listening skills
- Ability to de-escalate challenging situations with professionalism
- Strong digital literacy and multitasking abilities
- Flexibility, resilience, and a positive attitude
- Integrity in handling sensitive customer information
Work Environment:
This role is primarily remote with occasional in-person team gatherings.
Training & Development:
We offer comprehensive training and mentoring programs to support your professional growth and development.
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