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Bilingual Customer Support Specialist
3 months ago
At Sleep Country Canada Inc., we are dedicated to transforming houses into homes.
Our mission is to provide affordable luxury through meticulously designed sleep products that enhance personal spaces and ensure restful nights.
We operate under three guiding principles:the use of superior materials, thoughtful manufacturing processes, and unwavering transparency in our operations.
We take pride in our offerings and aim to instill confidence in our customers, ensuring they make informed choices for their families, homes, and the environment.
We are in search of a Bilingual Customer Support Specialist who is highly motivated and customer-centric to help us deliver an exceptional retail experience.
In this position, you will engage with customers through various channels, including email, phone, and live chat, serving as their primary contact.If you thrive in customer interactions and possess outstanding service and organizational skills, we want to hear from you.
Work Schedule:
Monday to Friday & Sunday to Thursday (12:00 PM - 8:30 PM EST)
As a Bilingual Customer Support Specialist, your responsibilities will include:
- Assisting customers by addressing inquiries (in both French and English) and providing detailed information about our products.
- Delivering exceptional service through virtual channels, always aiming to balance efficiency with a friendly approach.
- Managing post-sale inquiries, following up on customer questions regarding orders or deliveries, and effectively resolving issues through proactive communication and de-escalation techniques.
- Maintaining open communication with the Customer Support team to ensure timely resolution of key issues.
- Collaborating with our courier and warehouse partners daily to address customer concerns and facilitate smooth order deliveries.
What we seek:
- A minimum of 1 year of experience in customer service, retail sales, or a related field.
- Proficiency in understanding diverse customer personalities and needs.
- Capability to work independently as well as collaboratively within a team.
- Ability to multitask and excel in a fast-paced environment with a high volume of inquiries.
- Attention to detail, meticulousness, and analytical skills.
- A strong focus on delivering outstanding service to our customers.
- A positive attitude, a passion for problem-solving, and a willingness to embrace new challenges.
- Availability to work various shifts on a full-time or as-needed basis, with some shifts extending until 9:00 PM EST.
- Excellent verbal and written communication skills in both English and French.
Why our Customer Support team enjoys working at Sleep Country Canada Inc.:
- We prioritize diversity and inclusivity within our company culture.
- Opportunities for growth with a focus on internal promotions.
- Access to a streamlined training process, along with guidance and support to ensure your success.
- Availability of our LifeSpeak learning platform, offering numerous free courses led by experts for personal and professional development.
- A competitive benefits package, including medical, dental, and vision coverage, along with paid time off.
- Employee discounts on all products and a complimentary mattress and bedding set upon successful completion of the probationary period.
- The chance to make a significant impact on our customers' sleep quality, contributing to their overall well-being.
- A commitment to fostering a healthy work-life balance within a supportive environment.
This role is not just a job; it represents a CAREER with potential for growth and advancement.
