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Bilingual Support Specialist

2 months ago

Montreal, Quebec, Canada Mintz Global Screening Full time
{"title": "Applicant Support Specialist", "description": "

Position Summary:

As a key member of our team, the Applicant Support Specialist will provide exceptional customer service to applicants and clients, ensuring a seamless experience throughout the hiring process. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Provide customer service support to applicants and clients via phone, email, or online chat.
  • Resolve technical issues and document all interactions in our customer support system.
  • Collect and verify applicant information, ensuring all necessary documents are attached to the applicant's file.
  • Liaise with clients and applicants to ensure a smooth background verification process.
  • Evaluate and prioritize issues, escalating as needed to ensure timely resolution.
  • Perform other duties as assigned to support the team's goals and objectives.

Requirements:

  • Post-secondary degree or equivalent work experience.
  • Bilingualism in English and French (required).
  • 1-2 years of experience in a customer service role.
  • Knowledge of customer service principles and practices.
  • Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A collaborative and diverse work environment.
  • Opportunities for growth and professional development.
  • A comprehensive benefits package, including extended health care, dental, vision care, disability insurance, and life insurance.
  • Employee assistance program and telemedicine services.
  • Collective RRSP with employer match.
", "lang_code": "en-US"}