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Bilingual Customer Support Specialist

3 months ago

Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Position Overview:
As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your ability to communicate effectively in both French and English will be essential in addressing customer inquiries and resolving issues efficiently.

Key Responsibilities:
  • Provide outstanding support to clients by handling inbound calls related to account inquiries and service issues.
  • Deliver tailored solutions that meet the unique banking needs of each customer.
  • Achieve performance objectives, including customer satisfaction metrics and compliance standards.
  • Engage in continuous learning through training and coaching to enhance your skills and career development.

Work Environment:
This position allows for a flexible work arrangement, primarily conducted from a secure and private workspace with a reliable internet connection. You will be expected to work independently while maintaining high standards of service.

Qualifications:
  • Fluency in both French and English is required.
  • Strong communication and listening skills, with a genuine desire to assist customers.
  • Ability to multitask and navigate various computer systems and applications effectively.
  • Integrity in managing sensitive customer information in accordance with regulatory guidelines.

Career Development:
We are committed to supporting your professional growth through regular development conversations, access to mentoring programs, and opportunities for advancement within the organization. Your success is our priority, and we aim to provide you with the resources needed to thrive in your career.

Commitment to Diversity:
We value diversity and inclusion in our workplace and strive to create an environment where all employees feel respected and supported. We believe that a diverse workforce enhances our ability to serve our customers and communities effectively.