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Bilingual Customer Support Specialist
2 months ago
Job Summary:
The Applicant Support Specialist is a key member of the Mintz Global Screening team, responsible for providing exceptional customer service to applicants and clients. This role requires a high level of technical expertise, attention to detail, and excellent communication skills.
Key Responsibilities:
- Provide customer service support to applicants and clients, responding to inquiries and resolving issues in a timely and professional manner.
- Handle and resolve technical issues related to applicant processing and background verification.
- Document and track customer support requests using our customer support system.
- Obtain and evaluate relevant information to handle inquiries and complaints.
- Validate applicant information and ensure all required documents are attached to the customer's request/file.
- Liaise with clients/applicants to ensure all necessary information is collected for background verification.
- Evaluate and prioritize issues, handling them in accordance with company policies and procedures.
- Perform other duties as assigned by management.
Requirements:
- Post-secondary degree or equivalent work experience.
- Bilingualism in English and French (required).
- 1-2 years of experience in a customer service-related role.
- Knowledge of customer service principles and practices.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent typing ability.
Preferred Qualifications:
- Good interpersonal skills.
- Excellent communication skills (verbal and written) in both English and French.
- Ability to provide superior customer service.
- Exceptional attention to detail, organization, and time management.
- Good problem-solving skills.
- Good customer service orientation.
What We Offer:
- A collaborative and diverse work environment.
- Opportunities for growth and professional development.
- Competitive compensation and benefits package.
- Complete group insurance coverage.
- Employee assistance program.
- Telemedicine services for you and your family.
- Collective RRSP with employer match.
