Bilingual Customer Support Specialist

4 weeks ago

Montreal, Quebec, Canada NCRi Inc. Full time
Position Overview

NCRI is expanding and is on the lookout for a Bilingual Customer Support Specialist to become part of our dynamic and growing team. Our ideal candidates will be collaborative, results-oriented, and innovative thinkers.

About NCRI: National Credit Recovery Inc (NCRi) is a digitally enhanced, human-driven Global Customer Experience Management organization with various locations across Canada and internationally. We offer a comprehensive suite of business solutions designed to empower organizations to succeed.

We are a trusted partner for seamless Accounts Receivable (AR) management, Omni Channel Customer Experience (CX), Digital Transformation, and Intelligent Software solutions.

Our Mission: We aim to provide superior customer experiences for our clients by utilizing extensive operational expertise, a robust technology framework, and a diverse global presence.

We prioritize early engagement with our clients, employing a consultative methodology to thoroughly comprehend their brands and craft tailored solutions for intricate customer challenges.


Home Office Equipment Requirements:

Successful candidates will undergo a pre-screening process by our Technical Support team to verify they meet all necessary requirements before being invited to training.

Essential equipment includes high-speed internet and an Ethernet cable connection from the computer to the modem.

Our representatives are expected to resolve issues promptly and reliably, ensuring support for our customers and merchants when assistance is needed.

Responsibilities include:

  • Accurately completing all required documentation for each customer interaction in accordance with established policies and procedures.
  • Inputting data for call history and communicating with relevant third-party partners as necessary.
  • Initiating customer fulfillment processes when required.

We offer opportunities for continuous growth and learning through cross-training initiatives, mentorship programs, and staying informed about our products. Our innovative culture fosters ongoing educational opportunities with training and guidance.

Qualifications:

  • A minimum of 6 months of customer service experience.
  • Exceptional oral and written communication skills in both English and French.
  • Availability to work full-time based on assigned shifts, with flexibility to accommodate rotational shifts as needed.
  • Strong computer skills, particularly in MS Word, Excel, and Outlook, are advantageous.

NCRi is committed to inclusivity and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in the selection process.

Please note that only shortlisted candidates will be contacted by our Talent Acquisition Team.

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