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Bilingual Customer Support Specialist

3 months ago

Montreal, Quebec, Canada TD Bank Full time
Position Overview:
As a Bilingual Customer Support Specialist, you will play a vital role in our contact center operations, delivering exceptional service to our valued clients.

Our commitment to customer care is unwavering, and we are dedicated to providing support from 7am to 12am EST, seven days a week, to over 27 million customers.

In this role, you will assist incoming callers with their account inquiries and resolve issues by offering tailored advice and recommending suitable TD products and services. Your efforts will ensure that our clients receive reliable support whenever they require assistance.

Key Responsibilities:

  • Consistently achieve performance targets, including customer satisfaction metrics, compliance standards, and productivity goals.
  • Engage in continuous learning through training and coaching to enhance your skills and knowledge.
  • Work primarily from a secure, private workspace, utilizing your digital literacy across various devices to manage customer interactions effectively.
  • Uphold integrity while handling sensitive customer information in accordance with regulatory guidelines.

Career Development:
We are committed to supporting your career aspirations. You will have regular discussions with your manager regarding your career path and access to mentoring programs to help you explore future opportunities.

Training and Onboarding:
Comprehensive training sessions will be provided to equip you with the necessary tools for success in your role.

Diversity and Inclusion:
At TD, we value diversity and are dedicated to creating an inclusive environment where all colleagues can thrive.

Join us in our mission to enrich the lives of our customers and communities, and be part of a culture that prioritizes care and growth.