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Bilingual Customer Support Specialist

3 months ago


Montreal, Quebec, Canada National Bank Full time $22
Position Overview

As a Bilingual Customer Support Specialist, you will play a crucial role in assisting clients with their banking inquiries and guiding them through our digital solutions.

Your ability to listen attentively to client needs will enable you to deliver exceptional service, fostering a positive experience for each individual.

Compensation and Benefits

Enjoy a competitive hourly wage of 50/hour, with two anticipated salary increases within the first year. Additional premiums may be available for evening and weekend shifts.

Work Environment

The Client Contact Centre operates from Monday to Sunday, providing a supportive atmosphere where you will collaborate with experienced professionals, trainers, and managers dedicated to your success.

Your journey will begin with an extensive eight to nine-week training program, designed to immerse you in the call centre environment and facilitate connections with your colleagues.

Training and Support

Your training will emphasize effective communication with clients over the phone. A remote trainer will be available to assist you in understanding your responsibilities, our offerings, and the technologies at your disposal.

Qualifications

We value customer service experience and are committed to providing a range of flexible benefits to support your well-being and that of your family, including:

  • Comprehensive group insurance options
  • Generous pension plan
  • Preferential banking services
  • Community involvement initiatives
  • Telemedicine services
  • Virtual sleep clinic access

We encourage regular feedback and open communication, fostering a culture that prioritizes human connection, courage, and a passion for people.