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Registrarial Services Coordinator

4 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:04/10/2023
**Req ID**: 30671
**Faculty/Division**: Faculty of Social Work
**Department**: Faculty of Social Work
**Campus**: St. George (Downtown Toronto)

**Description**:
**About us**:
The Factor-Inwentash Faculty of Social Work at the University of Toronto is distinguished by its emphasis on the integration of research and practice in both the classroom and its practicum education. As the oldest school of social work in Canada, FIFSW has been on the cutting edge of education, policy, research and practice for more than 100 years.

Recognized as one of the leading social work research Faculties in North America, FIFSW is highly involved in promoting excellence in social work practice and policy development. Teaching in the Faculty is enriched by the internationally recognized research of faculty members which is designed to help governments, agencies and communities effectively address real world challenges.

**Your opportunity**:
This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

If you have any questions about Alternative Work Arrangements in general, please visit:
Alternative Work Arrangements Article

Alternative Work Arrangements Guidelines

**Your responsibilities will include**:

- Acting as the first point of contact for general enquiries
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Verifying the accuracy and completeness of information
- Keeping well-informed on University programs, policies and procedures
- Writing and editing digital communications
- Providing detailed information regarding admission requirements to prospective students and applicants
- Disseminating program materials to prospective students and applicants

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two years recent and relevant front-line experience in the registrarial/students services area within a high volume, client service post secondary environment.
- Experience working directly with prospective and current students to provide program and student services information, including admissions, registration, course enrollment, degree requirements, financial aid and petitions.
- Experience providing administrative support in an academic student services department including providing information to students and faculty members with respect to related policies, programs, and procedures.
- Experience updating, maintaining records and ensuring accuracy, including student records.
- Demonstrated experience working with databases and generating reports
- A team player with strong organizational and inter-personal skills, as well as the ability to communicate clearly in writing and in person.
- Experience with Quercus, ROSI, ROSI Express, eMarks, or similarrelated systems to enter data, retrieve information, and generate reports.
- Computer proficiency with intermediate knowledge of and experience with MS Office suite, including SharePoint. Experience using Teams and/or Zoom.
- Experience maintaining information on digital platforms.
- Ability to prioritize competing demands and work well under pressure and meet deadlines.
- Experience working effectively, professionally and personably with an international and diverse pool of students, applicants, faculty and staff with a demonstrated ability to provide excellent student centric customer service.

**Assets (Nonessential)**:

- Solid understanding of graduate university policies and procedures.

**To be successful in this role you will be**:

- Adaptable
- Communicator
- Diplomatic
- Efficient
- Motivated self-learner
- Problem solver
- Self-directed
- Team player

**Closing Date**: 04/18/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services

**Lived Experience Statement