Manager, Registrarial Support Services
1 month ago
About Toronto Metropolitan
At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current outlines each as core values and we work to embed them in all that we do.
TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.
In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our .
About the Office of the Registrar
The contributes to Toronto Metropolitan University’s bold vision by providing the bedrock of innovative systems and structures required to build a world-leading institution. Every member of the university community is an RO client. The RO is involved in the entire academic experience of the student body from admission through to graduation, providing reliable support through a wide range of services and safeguarding the integrity of the university’s policies and student records. We provide expert guidance to academic leaders regarding student recruitment, admissions, student financial services, student fees, new programming initiatives, transfer credit, course offerings, grading processes, scheduling, academic policy and curriculum management.
Undergraduate Admissions and Recruitment processes and assesses more than 80,000 applications annually for admission to Toronto Metropolitan University's undergraduate degree programs.
This unit strives to:
The Opportunity
The Manager, Registrarial Support Services manages and leads the day-to-day activities of the Registrarial Support Services unit within the Office of the Registrar to deliver campus-wide exemplary services and support to faculty, staff and the greater TMU community in support of the University’s mission and Academic Plan. This role coordinates and manages critical academic processes, and provides advice and guidance to students, faculty/instructors, academic leaders and staff across the university as related to student records, course enrolment and waitlisting, academic continuance and grading, course intention processing, class rosters, OEN administration, matriculation processes, and customized initiatives.
Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:
Experience supervising staff in a unionized environment.
Strong leadership, supervisory and management skills; ability to motivate, mentor and coach staff in order to coordinate, leverage and support university initiatives and operational workflow. Outstanding time management skills and organizational skills; ability to coordinate a large volume of complex work with competing priorities, meet and exceed timelines;
Strong communication, excellent listening, presentation/public speaking skills. Interpersonal skills to deal effectively with people of diverse backgrounds, personalities and needs. Ability to demonstrate resilience and flexibility in the workplace. Analytical skill in research compilation of statistical data and interpretation of the data in order to implement policies and procedures. Working knowledge of integrated systems, designing business processes, configuration and testing functional processes; proficient use of MS Office. Comprehensive knowledge of Ontario, Canadian and International post-secondary systems, policies and practices with specific attention to student record matters and detailed knowledge of university programs.
Leadership Competencies
Leaders at TMU are required to demonstrate the following Leadership Competencies:
Acts with Integrity: Demonstrates behaviors aligned with high ethical standards and personal integrity and acts in accordance with TMU values. Builds Relationships of Trust & Collaboration: Actively builds a culture of trust and fosters meaningful relationships. Leads Inclusively: Creates an inclusive environment where everyone is respected, recognized, empowered to achieve their potential, and valued for their differences. Demonstrates Organizational Acumen: Understands and respectfully navigates complex internal and external environments using sound judgment, diplomacy, and tact. Drives Vision & Results: Creates and implements a vision grounded in sound decision-making to achieve desired outcomes.-
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