Business Development Manager

6 months ago

Richmond Hill, Canada MTY Group Full time

Job title**:Business Development Manager**

Reports to**:Director of Operations**

Are you ready for a new challenge? Let's roll your career with MTY A delicious future awaits you #Letsroll #Tastyfuture

The MTY Group is a family whose heart beats to the rhythm of its brands and its employees.

Over the past 40 years, EXCELLENCE, ENTHUSIASM and INNOVATION have led us to success.

Today, we continue to look for talented professionals who want to work for a company that will offer them opportunities for growth and many rewarding experiences.

MTY offers its employees dynamic, unique and valuable professional experience.

**What we offer**:

- 6% vacation and 5 mobile days.
- Employee Profit Sharing Plan with matching employer contributions.
- Monthly company wide recognition awards with quarterly and yearly winners.
- Casual business attire workplace.
- Standard or extensive company health and dental plans.
- Health spending account and Wellness spending account.
- Employee Assistance program with access to a wide range of services from mental health to legal and financial coaching.
- 2000$ reimbursement for professional designation costs or continuing education.

**Role & Responsibilities**:

- Acts as the primary liaison to the franchisee and provides leadership and assistance to support the franchisee.
- Upholds the highest standards in Quality, Food Safety, Brand Excellence, Cleanliness, and Guest Service, in an identified Territory.
- Advises the franchisee on all aspects of their business, utilizing restaurant operations and business experience, the expertise of MTY shared departments, and industry specific insights.
- Monitor key performance indicators within a defined territory, action plan and support under-performers and celebrate achievements.
- Influence Store operations through the implementation and use of banner approved tools, resources, and standard operating procedures.
- Maintain an intimate understanding of franchisee financial health, providing counsel using brand tools and resources.
- Establish sales and operating budget for locations within the assigned territory.
- Support Franchisees in the execution of National, Cooperative and Local marketing programs. Develop local store marketing plans. Manage new product rollouts.
- Facilitate franchisee and employee training for restaurant openings, re-sales and where training opportunities are identified. The BDM is an active player in restaurant openings, events, and franchisee and restaurant team training.
- Lead restaurant openings in assigned territory or as required by Director of Operations.
- Performs other job-related duties as may be assigned or required.
- Monitor inventory levels and implement control measures.
- Analyze sales data and market trends to identify growth opportunities.
- Collaborate with cross-functional teams for effective marketing initiatives.
- Resolve customer complaints promptly and satisfactorily.
- Actively participate in meetings to share best practices and address operational challenges.
- Establish business and financial goals with franchisees, reviewing financial statements.
- Conduct regular financial follow-ups to identify opportunities and enhance restaurant profitability.

**Education and experience**
- P&L accountability and restaurant management experience
- Development of Marketing Strategy, including Data Analysis, planning, and execution
- Bachelor’s Degree or College Degree in Hospitality or Business Management
- French as a second language considered an asset.
- Post-secondary education in business or related field or equivalent combination of experience and education.
- Proven experience in a supervisory or managerial role, preferably in a retail or multi-location (Minimum 5yr experience in a DM role)
- Knowledge of restaurant operations, including inventory management and sales strategies
- Experience in multi-unit foodservice management
- Experience in budget management, forecasting and strategic planning in a retail environment.
- A valid driving license.
- Ability to work on certain weekend and evenings when required.

**Core competencies and skill sets**
- Exhibit strong relationship skills, with an ability to positively influence operations, guest experience and brand compliance.
- Effective Communication both written and oral, between all parties. Escalates regional challenges, individual store concerns, and risk factors to the Director of Operations, and clearly communicates with franchisees.
- Strategic planning: schedule, plan, and prioritize to effectively support the region as a whole and improve KPIs as outlined by the banner.
- Collaboration: Effectively collaborate with team members across the company to execute team projects and strategies.
- Strong analytical skills, priority management, and ability to effectively execute in a fast-paced lean environment.
- A quick thinker with strong problem-solving skills and solutions focused mindset.
- Honesty, integrity, and an ability

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