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Hotel Front Desk

4 months ago

Halfmoon Bay, Canada Rockwater Secret Cove Resort Full time

Rockwater Secret Cove Resort is a boutique resort located in a natural waterfront setting overlooking Malaspina Strait, and is a multi-year award winner of BC Wedding Awards and Luxury Travel Guide Awards. We offer our guests beauty and relaxation in the Pacific Coastal Rainforest, and outstanding west coast cuisine.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Join the hospitality team at Rockwater Secret Cove Resort on the beautiful Sunshine Coast. Rockwater offers our team members competitive wages, great benefits and, on a "limited basis", living accommodations.

Duties and Responsibilities:

- Role model and champion the Hotel and your team with the utmost professionalism.
- Work towards continuous improvement and quality in all areas.
- Follows company policies and procedures.
- Other duties as assigned
- Ensures the proper completion of all front desk duties and check list
- Resolves guest problems quickly, efficiently, and courteously with assistance from peers and leadership team
- Registers, processes, and greets customer promptly, welcoming him/her to the hotel
- Arranges for special services requested by the customer
- Works with all departments to assist with all guest requirements.
- Insures all customers establish credit and provide appropriate ID upon check-in
- Available to work day, evening, and weekend shifts, and holidays

Qualifications:

- Front Office computer knowledge
- MS Office experience
- Proven attention to detail
- Superior grooming standards
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills

**Salary**: $19.00-$23.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

Application question(s):

- Do you have SIN # or working permit to work in Canada?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location