Support Agent

7 months ago


Montréal, Canada CTConsultants Full time

**CTC007354 - Support Agent - Service Desk**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: Six months**:
**Mode de travail: Remote**:
**Description**:
IMPORTANT

Location - Mississauga office

Bilingual not required, English only

Remote work however they might be called very rarely into the office if requested by their Manager.

Top 3 skills sets and qualifications
- good communication skills,

adaptive to new technology,

good educational background

Projects you will be working on - Service Desk Ontario & Manitoba day to day responsibilities

Roles and Responsibilities:

- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

Critical Qualifications/Competencies:

- Have a minimum of 3 years’ experience in customer service
- Bilingualism in French/English is an asset
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset

Working Conditions:

- Flexible schedules with alternating shifts to meet the needs of customers and the business

**Etes-vous sûr?**:



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